How to Fix TikTok Videos Not Playing on iPhone in 2023

Struggling because the TikTok videos not playing on iPhone? Now you can solve this issue.  7 effective ways are provided in this article, read and find the solutions!

Clara by Clara Updated October 27, 2023
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TikTok videos not playing on iPhone 13, and it's driving me crazy! Any tips or tricks to fix this? Help a fellow TikToker out, please!

- Question from Apple

Why is My TikTok Not Showing Videos on iPhone?

TikTok is a very popular app worldwide. However, its users occasionally encounter problems, like TikTok sound not working on iPhone, which deeply affects the viewing experience. If TikTok is not showing videos on your iPhone, there could be a few potential reasons:

  • Poor internet connection
  • App cache or data issue
  • Outdated app version
  • App glitches and bugs

tiktok videos not playing iphone

Don’t worry, read the below content, you can know how to address TikTok crashing issues with the guide.

7 Ways to Fix TikTok Couldn’t Play Video on iPhone

Here, you will find the 7 easy ways to solve the situation that iPhone couldn’t play video by TikTok. Go ahead to check the solutions!

Way 1. Check the Network Connection

If you encounter TikTok videos not playing on iPhone, the first thing you need to do is to check the internet status. Due to the bad internet connection, TikTok videos will lag in loading or couldn’t play. We can quickly check the strength of our network. 

So, please connect to a strong and stable WiFi or switch to use cellular data when you watch TikTok videos on iPhone.

Way 2. Clear the Caches of the TikTok

To fix the problem of TikTok keeps crashing on iPhone or getting hanged, another simple solution is to clear the cached data. When you play a lot of videos, TikTok accumulates more cached data in your iPhone storage. So, follow the below steps to learn how to clear TikTok cache on iPhone:

Step 1. Go to the TikTok app > Find and open your profile.

Step 2. Click on the three dots options.

Step 3. Then tap on the Clear Caches option.

tiktok videos not playing iphone

After following these instructions, play the video again to see if the issue has been fixed. If not, check the next ways below.

Way 3. Force Stop the TikTok App

Force Stop TikTok and restart it also can help you. If the TikTok couldn’t play videos is caused by a glitch in this app, then by forcing it to stop running, the glitch will be solved nicely after you re-open it. Here’s the simple step: Open App Manager > Select the TikTok app and swipe up to force close the app.

Way 4. Update the TikTok

We all know that software updates can solve a lot of technical problems. If TikTok couldn’t play video and show an error message. It may be because the application is not updated. The steps about how to update TikTok on iPhone are very simple, and we have provided you detailed instructions for that below.

Step 1. Open your App Store > Search the TikTok app.

Step 2. Tap the Update button, and your app will start updating.

tiktok videos not playing iphone

Step 3. After finishing the update process, restart the iPhone to check the TikTok app.

Hope your problem will be solved after completing these step-by-step operations.

Way 5. Update iOS Version

In addition to updating the TikTok app, you can also fix the TikTok unable to play videos by updating your iOS. Follow the easy guide: Open Settings > Look for System Update. If there is an update to be installed, please tap and update it.

mail Note: Don't forget to back up iPhone before you update the operating system. Because this process will erase your iPhone data.Equipped with advanced technology, it has a super fast transfer speed and a very high success rate.

tiktok videos not playing iphone

Bonus Tip: Best Backup Tool to Prevent Data When You Update iPhone

If you plan to solve the problem of TikTok can’t play videos by updating the iOS system, here, we highly recommend you use the best iPhone backup tool - FoneTool.

It is a free and safe iPhone backup tool, that supports you back up iPad/ iPhone data to the local drive on the PC or external hard drive. Including backup videos, music, photos, contacts, and so on.

enlightened Benefits of Using FoneTool to Back Up Data to PC:

√ High-speed backup process.

√ Selectively or fully backup.

√ No data loss in the process.

√ Optional backup location.

Now, click the button to install FoneTool, and learn how to back up iPhone data to PC.

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Step 1. Link the iPhone to the PC with a USB cable > Open FoneTool.

Step 2. Choose the Phone Backup on the left pane > We take selectively back up files as a guide, click Selective Backup (If you need to back up everything on your iPhone, you can choose Full Backup.) > Tap Get Started.

tiktok videos not playing iphone

Step 2. Click the Videos icon to preview > Choose the useful videos to back up > Tap OK to confirm the selection.

tiktok videos not playing iphone

FoneTool also allows you to transfer videos from iPhone to PC, iPhone to iPhone, or iPhone to iPad.

Step 3. Select a storage path to store the videos > Click the Start Backup button to start.

tiktok videos not playing iphone

Way 6. Uninstall and Reinstall TikTok  

If the problem lies with the TikTok app, there's another solution that can't be ignored, and that's to completely uninstall the TikTok app on your iPhone, and then reinstall it from the App Store. After you complete this process, the bug of TikTok app crashing on iPhone will be resolved.

Way 7. Restart the iPhone

If none of the above methods worked well, then move on to try the fifth method. Restarting your iPhone, it may seem basic but it works in many situations. When you restart the iOS device, you can avoid the issue of iPhone Spotlight Search slow. Below is the guide to do this:

tiktok videos not playing iphone

Step 1. Please press the Volume Up button, then release it.

Step 2. Next, quickly press and release the Volume Down button.

Step 3. Press the Side Button until the Apple logo appears, and release it.


That’s all about how to fix TikTok videos not playing on iPhone in 2023. Whatever the reason that's causing you can’t play the TikTok video on your iPhone, hope you'll be successful in solving this issue after trying the 7 methods above.

By the way, in case of data loss due to various reasons during the repair process, remember to back up your iPhone with FoneTool!

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