How to Fix iCloud Backup Greyed Out Issue in 6 Ways

iCloud backup greyed out stops you from saving iPhone data, so you can follow this passage to learn the 6 solutions to easily fix the issue.


By Demi / Updated on June 9, 2023

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iCloud backup greyed out

I’m using iCloud to back up my iPhone, but the iCloud Back option can’t be turned on. Why can’t I turn on iCloud backup? I have used iCloud before and never had the problem. I really need to save the data on my iPhone, could you please help me? I will thank you a lot.

- Question from Apple Community

iCloud allows you to easily save iPhone to the cloud with network connected, and then you could sync data or restore the whole iPhone to another iOS device. In case of breaking or losing iPhone, you should always have a backup so that the data will be never completely gone. 

However, every application would make a mistake sometimes. For example, you may encounter iCloud backup option greyed out. Don't be frustrated since this content will help you out with 6 useful solutions.

iCloud Backup Greyed Out

Why is iCloud backup greyed out?

Before fixing the annoying issue, it would be better to learn why it happens so that you can try specific solutions mentioned below to fix the issue. Generally, it could be caused by the following 3 reasons.

System glitches. The most common reason for iPhone backup greyed out is system glitches. It could happen in any circumstances, so can your iCloud backup function.
Poor network condition. iCloud is a network service so that you should check whether the network connection is good.
An outdated service on iPhone. Sometimes Apple is maintaining or upgrading iCloud service so that you would find it difficult to use iCloud.

iCloud Logo

6 solutions for iCloud backup greyed out

In this part, you can get 6 solutions to the issue iCloud backup greyed out. You can try them one by one until your trouble gets fixed. To save your time and avoid such errors happening again, you can also head to the Bonus part, a better backup solution is also recommended to you to backup iPhone in a simpler and faster way.

Solution 1. Check System status

The first thing you need to do is to go to System Status to check whether Apple is blocking the iCloud Backup Service. If you can see a green light next to iCloud service, head to the next solution. If not, click the link besides iCloud service, developers might have found this issue and repaired it.

Solution 2. Check network condition

iCloud can only work well when your iPhone is under a stable WiFi connection. You may need to do some checks to make sure the error doesn't result from network connection. 

• Make sure you haven’t enabled Airplane mode.
• For the sake of security of the connection, avoid connecting public Wi-Fi when turning on iCloud backup.
• Just in case, you can fix network connection bugs by resetting network settings. you could go to iPhone Settings > General > Transfer or Reset iPhone > Reset >Reset Network Settings

Reset Network Settings On iPhone

Solution 3. Sign out & in iCloud

Chances are that iCloud backup gets stuck temporarily. You could go to iPhone Settings > [your name] and select Sign Out at the bottom of the screen. Check whether iPhone backup is still greyed out after signing in again.

Solution 4. Enable iCloud backup with iTunes

Sometimes you could not enable iCloud Backup, even if you have reset network settings and signed out and in again iCloud. You could try to use iTunes to turn on the button on computer.

Download iTunes to computer > Connect iPhone to computer and tap Trust on it > Click the phone-shape button in the upper-left corner to enter Summary of iPhone > Check iCloud, then click Apply and you could find the button of iCloud Backup has been switched on.

Enable iCloud In iTunes

Solution 5. Turn off restrictions

Some restrictions for iCloud backup may be enabled by default or by accident. You could have a check and turn off all restrictions by going to Settings on your iPhone > Locate and choose Screen Time Continue > Toggle off Content & Privacy Restrictions if it is enabled.

Solution 6. Update iOS to the latest version

After you enable iCloud backup, maybe you find the new issue that iCloud Backup Now greyed out. This could be a bug that happen to the present iOS. Your problem might be solved after upgrading iOS to the latest version.

Go to Settings General > Software Update. If there is a new version of iOS available, click Install Now to update iOS.

iOS Software Update

Bonus: Backup iPhone via FoneTool to avoid iCloud issues

Due to the feature of iOS and the limitation of the network, you may encounter kinds of iCloud issues, and sometimes iCloud backup may take forever. Therefore, it's better to backup iPhone to computer using a more professional tool. FoneTool can be one of the best choices for you.

Compared with iCloud, FoneTool has these features and advantages:
👍 Offline backup solution. You don't need to worry about the Internet condition, the USB connection between your iOS devices and computer makes the backup process stable and fast.
👍 Unlimited backup storage space. With FoneTool, the backup storage space seems to be unlimited because you're allowed to backup iPhone to a local folder on computer, an external drive, even a NAS.
👍 Optional backup types:  Just like iCloud, you can create a full iPhone backup using FoneTool. What's more, you're also allowed to backup selective data from iPhone to computer.
👍 Wide compatibility. iPhones(from iPhone 4 to the latest iPhone 14), iPad (including iPad 2021), and iPod are all supported in FoneTool. It can also work well with iOS 16.

The following steps will elaborate on how to selectively backup iPhone to computer using FoneTool.

Step 1. Download FoneTool for free. Connect iPhone to computer with USB cable and tap Trust on it.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 2. Launch FoneTool > From Phone Backup, click Selective Backup on its homepage > Click an icon to preview and select what you want and click OK to confirm.

Select Files

Step 3. Choose a destination to save the backup file > Click Start Backup and your backup file would be saved to computer in seconds.

Click On Backup

Warm tip: When the task is finished, you could view, restore, and even delete your backup in Backup History page.

Restore To Device


iCloud backup greyed out issue makes you cannot turn on iPhone backup button on iPhone. The 6 solutions in this passage would help you to troubleshoot and fix the problem. To have a better experience of iPhone backup, you could also choose FoneTool to backup iPhone to computer in a more convenient way.

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