New iPhone Stuck on Software Update? 6 Ways to Fix It

When you use Quick Start to set up iPhone and transfer data, the new iPhone 15/14/13 may stuck on the software update screen. Try these 6 solutions to fix it. It also demonstrates an easy way to transfer data to new iPhone.


By Dylan / Updated on March 7, 2024

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Why won't my iPhone update?

I was transferring data to new iPhone 15 on the setup. Then there was a software update asking me to update iPhone to iOS 17. But after I tapped the "Install Now", it stuck. And it keeps spinning for 1 hour. What can I do?

- Question from an iPhone user

Why is your new iPhone stuck on software update?

When you set up your new iPhone, there is a Software Update screen allowing you to install your iOS version. Then you may find that iPhone software update stuck on Install Now or gets stuck on the Apple logo. Why won't iPhone update? Usually, the issue can due to the following 3 reasons. 

Internet connection issue: To install iOS, the program needs to download the latest iOS package from the Server. You need to connect your device to a strong and stable Internet or Wi-Fi connection.
A low battery percentage: To ensure a successful software update, your iPhone should have enough power. Your new iPhone may freeze during iOS update if the battery percentage is too low.
The iPhone is running out of space: If you were restoring data from recovery mode but stuck on Install Now, there may be no enough space for updating a new iOS version.

How long should a software update take on a new iPhone?

The Internet condition and the hardware quality are the main factors. But on average, updating to the latest iOS takes about 30 minutes. If the Software Update process has been lasting for like 1 or 2 hours, you can refer to the following solutions to fix it.

6 ways to fix new iPhone stuck on software update

Now you can keep on reading to find solutions to fix the iOS 17 won't install issue.

Method 1. Force restart your new iPhone

When the new iPhone update stuck issue occur, you can try to force restart your iPhone first to solve the problem.

Just press and release the Volume Up button > Press and release the Volume Down button > Press and hold the side button until the Apple logo appears.

force restart iPhone

Method 2. Check your internet connection.

Or you can check if your Internet is good. Network condition is the most important part of processing a software update. If the connection is slow, the iOS update process may get stuck.

Method 3. Charge your iPhone

As we said above, if your iPhone battery percentage is too low, you will encounter the "new iPhone 15/14 stuck on Install Now" issue. Actually, if your battery percentage is lower than 50%, the software update won’t even start. So, you can keep your iPhone charged during the updating process.

Method 4. Restart the software update process

If your network is good and your iPhone has enough battery percentage, but your iPhone still can't update iOS, you can restart the process. Just press and hold the power button and tap the Start Again button to begin the task.

Method 5. Skip the Software Update and install iOS later

When you transfer data to new iPhone through Quick Start but stuck on the Software Update. You can just skip it and continue to set up the iPhone as new, and later upgrade the iOS. Here's how to skip software update when setting up new iPhone.

Step 1. Press and hold the side button / Power button > Choose Shut Down.

Step 2. Once your iPhone is turned off. Press and hold the power button to start it again.

Step 3. Complete the iPhone setup. If you enter the Software Update again, just don’t tap Install Now and skip it.

Step 4. To install the latest iOS, go to the Settings app > General > Software Update > tap Install Now.

ios software update

Method 6. Free up your iPhone storage

If you are restoring data to your iPhone from recovery mode and stuck on updating to iOS 17, you can skip the software update, and then delete some data on your iPhone to free up storage.

To know what data takes up the biggest part of your storage, you can go to Settings > Choose iPhone Storage to check the specific data size on this screen.

iphone storage space

Bonus tip: Easy way to set up and transfer data to new iPhone

Now you know how to fix the “new iPhone stuck on software update install now” issue. If you complete the setup but can't finish the data transfer, this part will tell you how to transfer data to new iPhone after setup. And the iPhone data transfer app named FoneTool will finish the process efficiently.

🌟You can transfer all your local data from the current iPhone to the new iPhone at a fast speed in one click.
🌟FoneTool doesn’t need the internet to transfer data, so it is OK if you don’t have a good network.
🌟FoneTool supports transferring data from iPhone to iPhone with different Apple accounts.
🌟Its wide compatibility helps you easily transfer data between all iPhone models including iPhone 15.

Hit the download button below, we will guide you on how to use FoneTool to migrate data.

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Step 1. Install and Run FoneTool on your PC. Connect both current and new iPhone to the computer with two USB cables.

  • If you have only one USB cable, FoneTool also supports fully backing up iPhone. You can first connect the old device to the PC to create a backup, and then plug the new device to restore the backup.

Step 2. Choose Phone Transfer on the left pane > Go to iPhone to iPhone > Click Get Started to continue.

transfer from iphone to iphone

Step 3. Check the source and the target iPhone. And if you need to transfer Health, keychain, and other private data, you can encrypt the process. Then click Start Transfer to finish the process.

encryption is not enabled

Then wait for the transfer to get finished.

Last words

When your new iPhone stuck on software update such as stuck on Install Now screen, you can force restart your iPhone, check your internet connection, charge your iPhone, restart the process, skip the update process or free up your iPhone storage to fix it.

If you need a way to transfer data from iPhone to iPhone, FoneTool is a good choice. Its user-friendly interface makes the process simple. As an all-in-one iOS manager, it can also help you delete everything on old iPhone to protect your data from leakage after the data transfer.

What's more, this best free iPhone to PC transfer software makes the iPhone transfer and backup easier.