Top 5 Fixes to Your Account Has Been Disabled in the App Store and iTunes

If you see a message that says “Your account has been disabled in the App Store and iTunes”. There must be something wrong. Read this passage to find the reasons and solutions.


By Demi / Updated on June 7, 2023

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Account Disabled

What should I be going to do if I couldn’t download app from App Store? “Your account has been disabled from Apple Store and iTunes.” That’s the response I got.

- Question from Apple Community

It may be a disaster for everyone if they are told “Your account has been disabled in the App Store and iTunes” when using their Apple devices.

Your Account Has Been Disabled In App Store And Itunes

You should know that without a working Apple ID, you cannot access most services of your devices, like you may suddenly find that your iCloud is currently unavailable. Neither apps nor music in iTunes can be downloaded. All in all, when your Apple ID has been disabled, your iPhone can do almost nothing but make and receive phone calls. Luckily, in this guide, you will get 5 effective solutions to fix this issue.

Part 1. Why your account has been disabled in the App Store and iTunes

You may ask why your Apple ID is disabled in App Store and iTunes, here are some possible reasons for the question.

▶ Repeatedly entering an incorrect Apple ID and password. It’s a security feature for Apple devices that when someone has entered the wrong passwords for multiple times, your Apple ID will be disabled. If you are in this situation, the best thing you can do is to wait 24 hours and try again.

▶ Frequently sign in & out the same account in different Apple devices. For the security of your device, if you often sign your account into different Apple devices, Apple may suspect that you’re a hacker or scammer and lock you out. You may have a chat with Apple to clear things up.

Apple Id Locked For Security Reason

▶ Not using your Apple account for a long time. Your device may forget about you if you haven’t signed in for a long time. For security, your account can be locked out of the App Store and iTunes. 

▶ Billing issue or disputed charges. If there is something wrong with your purchase or you have an unpaid App Store or iTunes order, you may be locked out temporarily.

Part 2. 5 fixes to Apple account disabled

After figuring out why your account has been disabled in the App Store and iTunes, you can try the following methods to get out of account disabled in App Store and iTunes issue.

Method 1. Unlock your Apple ID

If your account has been disabled in the App Store and iTunes on iPhone just because you forget your Apple ID password, follow the steps to solve it.

Step 1. Head to

Step 2. Enter your Apple ID > Click Continue

Tip: You may be asked some questions, and you don’t have to worry about it, because it’s Apple’s way to ensuring that this Apple ID is indeed yours. You may also be asked to input your phone number and email etc.

Step 3. Follow the instructions provided.

Method 2. Reset your Apple ID password

If you find the above steps can't make the problem your account has been disabled in the App Store and iTunes fixed, you can also try to reset your Apple ID password. Before all the steps, make sure the device and phone number are reliable to reset your password.

You can use your iPhone to reset Apple ID password by following steps.

Step 1. Go to Settings > Tap [your name] > Password & Security > Change Password.

Reset Apple ID password

Step 3. Enter the passcode for your device if you are signed into iCloud and have a passcode enabled.

Step 4. Follow the onscreen steps to update your password.

After doing these steps, try to sign out and in again your Apple Store and iTunes.

Method 3. Check your restrictions

Another solution to Apple ID has been disabled in App Store and iTunes is to check your restrictions. You may have turned off your in-app purchases accidentally.

To check if your restrictions have been enabled, follow the steps: Go to Settings > General > Restrictions > Enter your restriction passcode.

Turn Off Restrictions For App Store

Method 4. Hard reset your iPhone

Hopefully, your issue can be solved with one of the methods above since the last thing you can fix the disabled Apple account by yourself is to hard reset your iPhone. It is suggested to backup your iPhone first because hard resetting iPhone will erase all data.

>> How to backup your iPhone
It is recommended to try professional backup software - FoneTool to make a full backup of your iPhone, and restore the backup to iPhone later without any data loss.

What FoneTool backup includes
FoneTool allows you backup almost everything in your iPhone, including photos, contacts, text messages, call history, all purchases (like Apple Music subscription), apps (data files, preference), memos, calendars, Safari (history, bookmarks), as well as system settings.

With simple operations, FoneTool supports backup iPhones from iPhone 4 to the newest iPhone 14 series, iPad, and iPod. Free download FoneTool by clicking the icon below, and follow the instructions to backup your iPhone.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Steps to full backup iPhone
Step 1. Connect your iPhone to computer with USB > Launch FoneTool and click Phone Backup > Mouse over Full Backup and click Get Started.

Full Backup

Step 2. In the window, you can enable Backup encryption to protect your private  backup files > Click Start Backup to confirm.

Start Backup

When it is over, unplug your iPhone and hard reset it with the following steps.

>> How to hard reset iPhone
To reset your iPhone to factory settings, go to Settings > General Reset ( Transfer or Reset iPhone for iOS 15) > Erase All Content and Settings.

When it is finished, you can activate your iPhone and sign in with your Apple account again to check if your trouble gets fixed. 

>> How to restore from the previous backup
you can restore from the previous backup with the following two steps.

Step 1. Connect your iPhone to the computer with USB > Go to FoneTool > Backup History > Restore.

Click Restore

Method 5. Contact Apple Support

If your account remains disabled in the App Store and iTunes after trying all the methods above, you’d better contact Apple Support immediately. You can describe your problem thoroughly with their Customer Services and find a solution to solve your problem. Tutorials are as follows.

Step 1. Go to Apple Support Website.

Step 2. Choose Apple ID > Select Disabled Apple ID.

Step 3. Set up a call with an employee. You may also describe the issue through online chat or email.


That’s all about how to fix “Your account has been disabled in the App Store and iTunes” issue. Hope this passage can help you. If necessary, you can head to transfer purchases to new Apple ID to create a new Apple ID without data loss.

For any other queries, feedback or suggestions, feel free to leave your comments or contact us, we’ll be delight to hearing from you.