6 Solutions to Cannot Turn Off Find My iPhone

Why you cannot turn off Find My iPhone and how to fix? Find answers in the articles and 6 solutions here can be used to fix it. When all ways have no effect, it’s better to reset your iPhone with the professional software.

Kathy by Kathy Updated September 1, 2023
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Why can’t disable Find My iPhone?

Sometimes you may find that you cannot turn off Find My iPhone to restore old devices or for some other purposes, and a few messages might appear to tell you there are some errors.

• Verification Failed. There was an error connecting to iCloud.
• There was a problem deregistering this iPhone with iCloud.
• The username or password is incorrect.

These errors can stem from various factors.

• Corruption within your iPhone, such as applications or settings.
• Incorrect files preventing the proper functioning of Find My iPhone's deactivation.
• Your iPhone might be stuck in a boot loop.
• The presence of a hardware problem.

How to fix cannot turn off Find My iPhone?

Now, based on these reasons, we will provide you with 6 different solutions. If you can’t fix the issue with all these methods, you can reset your iPhone to factory settings to solve the problem.

Solution 1. Change settings in the Settings app

When the issue occurs, you can enable location services first to fix it: Go to Settings > Privacy > Find and click Location Services, then toggle it on. Once you've activated Location Services, your iPhone should allow your Apple ID details. And you can then attempt to disable Find My iPhone again.

location service

Solution 2. Update the software to solve the problem

Sometimes, the problem may caused by the iOS system or apps. Then you can go to Settings > General > Choose Software Update. If there is any update available, click Download and Install to make it.

Solution 3. Restart iPhone

Occasionally, this issue might stem from stuck processes or corrupted cache files that are hindering your device from establishing a connection with Apple's Find My service. Restarting your iPhone can possibly solve it.

For iPhone 8/Plus/X or later: Press and release the Volume Up button > Press and release the Volume Down button > Press and hold the side button until the Apple logo appears on the screen.

force restart

For iPhone 7 Plus or 7: Press and hold the Sleep/Wake and Volume Down buttons simultaneously until the Apple logo appears.

For iPhone 6 or earlier: Press and hold the Home button and Sleep/Wake button at the same time until the Apple logo appears on your screen.

Solution 4. Disable Lock Screen Password

Certain users have found success in disabling Find My iPhone by turning off the Lock Screen Passcode.

Follow these steps: Go to Settings > Touch ID & Passcode > Enter your Passcode. On the following screen, choose the Turn Passcode OFF option.

turn passcode off

Afterward, enter your current lock screen passcode to deactivate it on your device.

Solution 5. Remove Your Device from the iCloud Website

If the previously mentioned solution doesn't resolve the error, consider removing your device from iCloud. This method has proven effective for many iOS users.

remove from account

For Windows Users:

Step 1. Open the official iCloud website in your computer browser and log in to your iCloud account.

Step 2. Click on Find My iPhone from the main interface and then select All Devices at the top of the screen.

Step 3. Choose the device you want to remove. Once you select the device, the cross icon will be displayed on the right side of the device that you have selected. Click on it to remove the device or select Remove from Account.

For Mac Users:

Step 1. Open System Preferences and click on iCloud. Then, select Account Details.

Step 2. Enter your Apple ID password and click Continue. Navigate to the Devices tab on the account details page.

Step 3. Select the device you want to remove and click Remove from Account.

Solution 6. Check Apple’s System Status

At times, the issue might stem from Apple's servers facing temporary unavailability or issues. To verify this, navigate to Apple's System Status page and inspect the status of the "Find My iPhone" service.

apple system status

If there's an issue, you'll notice an error message adjacent to the "Find My" entry, and the dot corresponding to Find My will appear in red. If there's an issue with the service, Apple typically provides a clickable link beneath the affected service, leading you to potential solutions and assistance.

How to factory reset iPhone if cannot turn off Find My iPhone

If all methods above don’t work, then you can try to reset your iPhone to factory settings to fix the issue. Before erasing the iPhone, it’s recommended to back up your iPhone. If you don’t need a backup, you can skip to the second section to factory reset it directly.

Section 1. Back up iPhone before the erasing

As an all-in-one iPhone data management app, FoneTool supports backing up, transferring and erasing iPhone data. It not only allows you to fully back up iPhone to iPad/PC but also can selectively back up photos, videos, music, contacts and messages.

It is worth mentioning that FoneTool can help you back up and restore iPhone data between two different Apple IDs. With its super-fast transfer speed and user-friendly interface, all your files can be moved in a very short time. And here’s how to back up iPhone data to PC before the factory reset.

Step 1. Download and install FoneTool on your PC > Connect your iPhone to the computer with a USB cable.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Launch FoneTool > Go to Phone Backup > Choose Full Backup and click Get Started. (If need, you can also choose Selective Backup.)

full backup

Step 3. Check Enable Backup Encryption if you need > Select a storage path to save your backup > Click Start Backup to begin the task.

start backup

After the process finishes, you can reset your iPhone to factory settings to fix the issue.

Section 2. Factory reset iPhone in one-click

Step 1. Choose Toolbox > Data Eraser.

data eraser

Step 2. Select Erase all data and click on Get Started.

erase all data

Step 3. Tap Erase Data button to confirm the choice.

begin erase

Step 4. When you delete iPhone data successfully, you can turn off Find My iPhone again and then go to Backup History to restore your iPhone data.


Final words

From this passage, you can learn how to fix cannot turn off Find My iPhone issue. You can try to change settings, restart iPhone, update the software, disable lock screen password, remove your device from iCloud or check Apple’s System Status to fix the issue.

If all ways don’t work, factory resetting your iPhone with FoneTool can be another approach to solve the problem. With this function, you can also erase iPad without Apple ID easily.

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