Troubleshooting Guide: Samsung Phone Forgot PIN Code

This troubleshooting guide provides solutions and recommendations for users who have forgotten the PIN code to their Samsung phones. It also includes answers to frequently asked questions and explanations of related tech terms.

Clara by Clara Updated March 4, 2024
Share this:

Have you ever experienced the frustration of forgetting the PIN code to your Samsung phone? It can be a daunting situation, especially if you have important data and files stored on your device. This troubleshooting guide will walk you through the steps to regain access to your Samsung phone when you forget the PIN code.

backup samsung messages

The Problem: Forgetting the PIN Code

Forgetting the PIN code to your Samsung phone can happen to anyone. It can be caused by various reasons, such as:

1. Memory Lapses

Sometimes, our memory fails us, and we simply forget the PIN code we set for our phone. This can be more common if you frequently change your PIN or use different devices with different PIN codes.

2. Complex PIN Codes

If you have set a complex and difficult-to-remember PIN code, it increases the chances of forgetting it. This is especially true if you haven't used your phone for a while or if the PIN code contains a combination of letters, numbers, and symbols.

3. Phone Reset

In some cases, a phone reset may be necessary if you encounter software issues or performance problems. However, this can also result in the loss of your PIN code if you haven't made a backup.

Solution 1: Using Google Account

If you have forgotten your Samsung phone's PIN code, one solution is to use your Google account. Follow these steps:

  1. Enter the wrong PIN code multiple times until you see a prompt.
  2. Tap on the 'Forgot PIN?' option.
  3. Select the option to unlock your phone using your Google account.
  4. Enter your Google account credentials.
  5. Follow the on-screen instructions to reset your PIN code.

Solution 2: Using Samsung Find My Mobile

If you have a Samsung account and have previously enabled the Find My Mobile feature, you can use it to unlock your phone. Here's how:

  1. Visit the Samsung Find My Mobile website on a computer or another device.
  2. Log in with your Samsung account credentials.
  3. Select your device from the list.
  4. Click on the 'Unlock my screen' option.
  5. Follow the instructions to unlock your phone.

Solution 3: Factory Reset

If the above solutions don't work for you, the last resort is to perform a factory reset. Please note that a factory reset will erase all data and settings on your device, so it's essential to have a backup. Follow these steps:

  1. Power off your Samsung phone.
  2. Press and hold the Volume Up, Power, and Home buttons simultaneously.
  3. Release the buttons when the Samsung logo appears.
  4. Use the Volume buttons to navigate to the 'Wipe data/factory reset' option.
  5. Press the Power button to confirm the selection.
  6. Use the Volume buttons to select 'Yes' and confirm with the Power button.
  7. Wait for the reset process to complete and then select 'Reboot system now'.

Recommendation: PassFab Android Unlocker - Screen Unlock (Android)

PassFab Android Unlocker - Screen Unlock (Android) is a recommended software for unlocking a Samsung phone when you forget the PIN code. It is a user-friendly tool that offers high success rates and works with various Samsung phone models. The features of PassFab Android Unlocker - Screen Unlock (Android) include:

  • Simple and intuitive interface
  • Support for all Samsung phone models
  • High success rates in unlocking devices
  • Protects user data during the unlocking process

To use PassFab Android Unlocker - Screen Unlock (Android) to unlock your Samsung phone, follow these steps:

  1. Download and install PassFab Android Unlocker - Screen Unlock (Android) on your computer.
  2. Launch the software and select the 'Screen Unlock' option.
  3. Connect your Samsung phone to the computer using a USB cable.
  4. Follow the on-screen instructions to initiate the unlocking process.
  5. Wait for the software to unlock your device.


Q: How can I avoid forgetting my Samsung phone's PIN code?

A: One way to avoid forgetting your Samsung phone's PIN code is to set a memorable but secure code that you can easily remember. Additionally, you can use biometric authentication methods such as fingerprints or facial recognition.

Q: Will unlocking my Samsung phone erase my data?

A: Unlocking your Samsung phone using the methods mentioned in this guide should not erase your data. However, performing a factory reset will erase all data and settings, so it's crucial to have a backup.

Q: Can I use these methods on other Android phones?

A: While these methods are specifically tailored for Samsung phones, some may also work on other Android devices. It's always recommended to check the device's manufacturer guidelines or consult their support for specific instructions.

Q: What happens if I cannot remember my Google account credentials?

A: If you cannot remember your Google account credentials, you can try to recover your account through the account recovery process provided by Google. This usually involves answering security questions or providing backup email addresses or phone numbers.

Q: Will PassFab Android Unlocker - Screen Unlock (Android) void my warranty?

A: Using PassFab Android Unlocker - Screen Unlock (Android) will not void your warranty as it does not involve rooting or modifying the device's system files. It is a safe and reliable method recommended by many users.

Q: Can PassFab Android Unlocker - Screen Unlock (Android) remove other types of locks?

A: Yes, PassFab Android Unlocker - Screen Unlock (Android) can remove various types of locks, including PIN, pattern, password, and fingerprint locks. It offers a comprehensive solution for unlocking Android devices.


1. Find My Mobile: A feature provided by Samsung that allows users to locate, lock, and unlock their devices remotely.

2. Factory Reset: A process that restores a device to its original factory settings, erasing all data and settings on the device.

3. Biometric Authentication: A security method that uses unique physical characteristics, such as fingerprints or facial features, for authentication purposes.


  • Regularly back up your Samsung phone to prevent data loss in case of emergencies.
  • Set a secure pattern, PIN, or password that is memorable to you but difficult for others to guess.
  • Enable biometric authentication methods for faster and more convenient device unlocking.


Forgetting the PIN code to your Samsung phone can be a stressful situation, but with the right solutions and tools, you can regain access to your device. This troubleshooting guide has provided various methods to unlock your phone and recommended the use of PassFab Android Unlocker - Screen Unlock (Android) software. By following the steps outlined in this guide, you can overcome the challenge of a forgotten PIN code and ensure the security of your Samsung phone.

FoneTool - All-in-one iPhone Data Manager

Transfer, backup and manage data on iPhone, iPad and iPod touch in an easy way.

  • iOS 17 Compatible
  • iPhone 15 Supported

Free iPhone Manager - FoneTool

  • Full/Selective Backup iPhone
  • Transfer between iPhone and PC
  • 1-Click Transfer iPhone to iPhone
  • WhatsApp Backup & Transfer
  • Fully compatible with iOS 17
Download Free
Download icon

100% Secure Rating
Android Transfer is Now Supported!

Easiest way to transfer photos, videos, music, etc., between Android phone and iPhone.

Learn More >>