Home   >   Questions   >   Why Is My iPhone Screen Not Going Black During Calls?

AnsweredWhy Is My iPhone Screen Not Going Black During Calls?

When I am on a call, the screen randomly goes black! But if I move the phone around a little, it lights up again. Very annoying when I need to press some buttons during a call. Is this a sensor thing or something? Any ideas on how to fix it?

Best Answered by May    September 4, 2023

There could be several reasons why your iPhone screen goes black during a call. Here are some common causes and potential solutions:

1. Proximity Sensor: iPhone has a proximity sensor that detects when the phone is near your ear during a call. Sometimes the sensor may not work properly, causing the screen to remain black even when the phone is away from your face.
👉Solution: Gently clean the area around the proximity sensor on the top of your phone. If the problem persists, you might need to contact Apple Support for further assistance.
2. Software Glitches: Software issues can sometimes cause a black screen during a call. These failures can be caused by a variety of factors, including application conflicts, outdated software, or temporary system errors.
👉Solution: Try restarting your iPhone. If the problem persists, make sure your iOS is updated to the latest version.
3. Third-Party Apps: Occasionally, third-party apps can interfere with the phone’s normal behavior, including during calls.
👉Solution: Try placing a call with all third-party apps closed. If the issue doesn’t occur, one of the apps might be causing the problem. You can then uninstall apps one by one to identify the culprit.

After trying these solutions, if this issue still exists, you can try to wipe your iPhone clean to get rid of this issue. But before that, you’d better make a full iPhone backup. In this case, FoneTool is the best choice for you, which isn’t a free and safe iPhone backup and transfer tool but also an iPhone eraser.

FoneTool - Easily Control Your iPhone Data

All-in-one mobile data manager helps you backup, transfer, manage data on your iOS and Android devices quickly and easily.

With the help of FoneTool, you can first back up your iPhone and then wipe your iPhone clean safely. Here is a step-by-step guide:

1Download, install, and open FoneTool on your PC > Establish a connection between your iPhone and your PC with a USB cable.

2Choose Phone Backup on the home page > Navigate to Full Backup > Click Get Started.

3Enable Backup Encryption to protect your iPhone data > Click the Start Backup button to initiate the backup process.

4Once the backup is complete, go to the Toolbox > Choose Data Eraser > Select Erase all data, and proceed by clicking Get Started.

683 684

Related Questions

iPhone Transfer Photos to PC Not All Showing Up?

Click Here to learn how to fix your issue: iPhone Transfer Photos to PC Not All Showing Up.

Will Blocked Messages Come Through When Unblocked iPhone?

Will blocked messages come through when unblocked iPhone? Read on to learn the answer!

Why Are Some of My Contacts Greyed Out on iPhone?

Why are some contacts grayed out on iPhone? Don’t worry! Here you will be guided to fix this issue with easy ways.

View More Questions >>

One-Stop Complete Mobile Management Solution

Backup iPhone for Free Transfer Phone Data Manage iPhone Data Erase Private Data