How to Fix SharePlay Not Working on iPhone (iOS 16/17)

This article talks about how to fix SharePlay not working on iPhone. If you met this problem, read this article to look for solutions!

Clara by Clara Updated November 8, 2023
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Why does SharePlay not work on iPhone 13? Whenever I try to use SharePlay, it just won't work. Is anyone else experiencing this? Any tips or fixes? Thanks in advance!

- Question from Apple Community

Why Is My SharePlay Not Working on iPhone?

SharePlay is an exciting feature that allows you to enjoy synchronized content with friends and family during FaceTime calls. Whether you want to listen to music together, watch videos simultaneously, or share your screen for collaborative browsing. But now, you find SharePlay on iPhone not working, why it happens? There are some common factors will lead to this issue:

enlightened Network connectivity

enlightened Incompatible devices or software

enlightened Temporary Server Issues

enlightened SharePlay Restrictions

SharePlay not working on iPhone

Don’t worry, the next article will provide the fixes to help you solve SharePlay problems on iOS devices.

How do I Get SharePlay to Work on My iPhone

There are 7 fixes about how to fix the SharePlay app to work again on iOS. These ways support iPhone/iPhone Pro/iPhone Pro Max, or other iDevices.

Fix 1. Check the Internet Situation 

Internet connection issues are often the reason why SharePlay doesn't work. Whether you're using Wi-Fi or cellular, make sure your Internet connection is stable and fast. It is necessary to verify that your iPhone can access the Internet. You can open a web browser from Safari to see if your internet connection is stable. You can also solve this problem by switching to another stable cellular data or Wi-Fi connection.

SharePlay not working on iPhone

Fix 2. Close and Re-open the SharePlay App

Sometimes, close and relaunch the SharePlay App on iPhone can help you solve the problem of SharePlay not working on iOS 16/17. It can clear out any temporary glitches and provide a fresh start for the app, potentially resolving the problem you were experiencing. Afterward, you can reopen the app to check if this works. Follow the steps:

Step 1. Swipe up from the bottom and pause in the middle of the screen.

Step 2. In the app switcher, swipe left or right to find the problematic app.

Step 3. Swipe up on the SharePlay App's preview to force close it and remove it from the active apps.

Step 4. Go back to the home screen and reopen the app to check if the issue is resolved.

SharePlay not working on iPhone

Fix 3. Force Restart the iPhone

Force restarting iPhone can help you solve iPhone software glitches or running errors, including “app SharePlay not working” issues. You can follow the steps to restart your iPhone correctly:

Step 1. Quickly press and release the Volume Up button > Quickly press and release the Volume Down button.

SharePlay not working on iPhone

Step 2. And then, press and hold the Side button > When the Apple logo shows up on the screen, release it.

Fix 4. Update SharePlay App

Another easy way to solve this question is to check the update of the SharePlay app. If the current version of Share Play behaves abnormally, it can be fixed by updating. Below are the steps to check and update the SharePlay app:

Step 1. Open App Store on iPhone.

Step 2. Then tap on the Profile icon.

Step 3. Go to the next page, click on the Update option.

Fix 5. Update to the latest iOS Version

The screen sharing isn’t working on iPhone after updating the software? Then you can also try to update the iPhone to the latest version of the operating system. The old iOS version will perform some software glitches and bugs, you can solve these problems by updating the iPhone: Go to Settings > General > Software Update > If there is any available update, click Download and Install to start the process.

SharePlay not working on iPhone

Fix 6. Reset All Settings

Resetting all settings can help you face the SharePlay not working issue on Apple phone. And this method doesn’t affect your iPhone data. You can do it easily by the following guide: Navigate to the Settings app > General > Reset > Choose Reset All Settings.

Fix 7. Restore Your iPhone via iTunes

If the problem of iPhone SharePlay not working still exists, the last way you can do is to restore your iPhone with iTunes. Notice that this procedure will erase all data on your iPhone, if you don’t want to lose the important files, you’d better back up iPhone at first.

Check the steps below to fix SharePlay by restoring the iPhone with iTunes.

Step 1. Install and open the latest version of iTunes on your computer > Connect your iPhone to the PC.

Step 2. From the top-left corner, tap phone icon > Click Summary > Select Restore iPhone... to confirm > And then, follow the guide on the screen.

SharePlay not working on iPhone

Once your iPhone has been restored, you can launch the FaceTime app again to see if SharePlay iPhone/iPad not working has been resolved.

Bonus Tip: Back up iOS Device Without Data Loss

Backing up your iOS device prevents accidental loss of your data, especially if you choose to restore your iPhone to fix SharePlay not working on iPhone. We recommend you a professional iOS backup tool - FoneTool.

If you want to create a full backup, FoneTool helps you achieve it with a few simple clicks. If you need to selectively back up photos, music, videos, contacts, messages, or other data, FoneTool is also a good choice and provides a fast speed. And it works well with various iOS devices, including iPhone 4 to iPhone 15, iPad/iPad Pro/iPad mini, iPod Touch, and the latest iOS 16/17.

Besides, FoneTool still supports you in quickly and easily transferring data from iPhone to iPhone, iPhone to PC, iPhone to iPad. Now, you can download FoneTool by clicking the buttons below and following the steps to fully back up your iPhone without data loss.

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Step 1. Connect your iPhone to your computer via USB > Run FoneTool > Choose Phone Backup > Mouse over to Full Backup > Tap Get Started to continue.

SharePlay not working on iPhone

Step 2. Check Enable Backup Encryption to protect your privacy > Set a backup storage path > Click Start Backup to begin.

SharePlay not working on iPhone

When you need to download the files back to your iPhone, you can go to the Backup History page, find and click the backups to restore to your iPhone.


This article describes how to fix SharePlay not working on iPhone. With the 7 effective methods, hope you can solve the problem of SharePlay does not work on iOS 16/17, or other systems. If you want to protect your iPhone data, FoneTool is the best choice to help back up & transfer files. Download and find more!

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