By Demi twitter / Last update February 7, 2023


iPhone 12 not receiving group texts

Why is my iPhone 12 not receiving group texts? I can make sure I have open the notifications, but I still cannot receive any group texts unless I open the group. Can anybody help me? Thanks in advance for any suggestions.

- Question from Apple Community

As one of the basic and useful functions on iPhone, group messages brings much convenience in your daily life to communicate with your friends and family. Therefore, it is extremely annoying when you find iPhone not receiving group texts.

iPhone not receiving group texts

Don’t worry about it too much. Here in this guide, we will show you effective solutions to the problem of not receiving group texts on iPhone 14/13/12/11.

Why iPhone not receiving group texts?

Knowing the cause of the problem can help you solve it faster and more accurately. iPhone not receiving text messages can result from kinds of reasons, and the most common causes are as follows:

❌ Wrong settings of group settings. Your iPhone group texts can work properly only if you set it up correctly. Any wrong settings will make it not working.
❌ Network and carrier service not working. If your network or carrier service is not up and running, no group texts will be seen on your iPhone.
❌ Software or hardware glitches. Any software and hardware glitches and errors will lead to iPhone work improperly, so that iPhone will be unable to receive group texts.

7 fixes to iPhone not receiving group texts error

How can you receive group messages on your iPhone again? The followings are the guide to tell you how to fix iPhone not receiving group texts.

Check relative settings for group texts

From the very beginning, you need to check relative settings for group texts, avoiding wrong settings stop you from missing group messages.

Check group message notifications
Tap on a group chat in Messages to open it > Simply tap on the info button > Make sure the switch next to Hide Alerts is disabled.

Check if Group Messaging is enabled
To receive group texts, you need to activate your group messages from iPhone Settings app > Messages tab > On the bar labeled as SMS/MMS, simply slide the Group Messaging option green if it is disabled.

turn on group messaging

Check if you leave the conversation
You cannot receive group messages if you have left the conversation. To check whether you still are a member of the group, go to your Messages > Click on your desired group and check if the You left the conversation appears or not.

left the conversation

Check carrier service

If you are a newbie to use group messages feature, you need to check whether your carrier supports sending and receiving group texts in advance. If it does, you also need to follow the steps below to check your carrier service is up and running.

Step 1. Go to Settings > General > About to look at the version number next to the carrier.

Step 2. Check if your carrier is up-to-date. If a tab asking you to update your carrier settings pops up, click Update to update your carrier service.

update carrier service

Delete conversation and start a new group message

If there is noting wrong with relative settings and your carrier service, try to delete conversation and start a new group message.

To delete previous conversation
Go to Messages and select the conversation you want to delete > Swipe left over the conversation > Tap on Delete to delete previous conversation.

To start a new group messages
Go to Messages and tap the New Message icon from the top-right corner > Enter the phone numbers of contacts (or tap + to add them) > Type your message > Tap Up arrow to send.

Check your phone number linked to Apple ID

Please be noted that you need to link your phone number to your Apple ID so that you can receive group messages all the time. Just in case, follow steps below to check if your phone number is linked to Apple ID.

Step 1. From the Settings app on your iPhone > Go to Messages > Tap Send & Receive to verify if iMessage is running.

send and receive

Step 2. Select Use your Apple ID for iMessage from the drop-down list > Sign in with your Apple ID > From the you can be reached, select both your phone number and Apple ID.

set phone number

Check available iPhone space

iPhone storage full can also lead to iPhone not receiving group texts error. You can go to iPhone Settings > General > iPhone Storage to check the available iPhone storage space.

If you see the Storage Almost Full Alert notification, it is suggested to free up storage space by uninstalling unnecessary apps, saving photos to iCloud, etc.

Force restart iPhone

Force restarting iPhone is a simple but workable solution to fix most iPhone software glitches, which may prevent you from receiving group messages. Follow the steps below to force restart iPhone.

iPhone 8 and later: Press and quickly release the Volume button > Perform the same operation on the Volume button > Press the Side button and release when you see the Apple logo.

iPhone 7/7 Plus: Press and hold both the Volume button and the Power button > Release both buttons when the Apple logo appears.

iPhone 6s or earlier: Press both the Power button and the Home button for seconds > Release both buttons when the Apple logo appears.

hard reset iPhone

Update iOS to the latest version

In case you’re on an old version of iOS, it is also suggested to update your iOS to the latest version to avoid bugs and errors in your previous Messages app.

Go to Settings on your iPhone, choose General > Software Update > IF there is an update available, tap Download and Install.

iOS software update

Bonus: Backup iPhone messages without data lose

Hope you can successfully get out of the issue iPhone not receiving group texts error by trying the solutions above. If you worry about the safety of your iPhone messages, it is necessary to create a backup for your important messages.

You can try FoneTool, the professional iOS data backup tool, to save a iPhone message backup on computer. Just within a few clicks, it helps backup selective messages in seconds. Download FoneTool to computer, and follow the steps below to make it.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

Step 1. Connect your iPhone to computer with USB > Launch FoneTool, choose Phone Backup > Mouse over to Selective Backup and click Get Started.

selective backup

Step 2. Check Messages icon and uncheck others > Select the wanted messages you’d like to backup > Click OK to confirm.

select messages

Step 3. Choose a destination to save your messages > Finally, click Start Backup to begin.

start backup messages

FoneTool can not only backup files to PC selectively or fully, but also a nice helper if you want to transfer messages from iPhone to iPhone.


That’s all for how to fix iPhone not receiving group texts. Hope you will have no further troubles regarding this issue in the future. Besides, don’t forget to backup important iPhone data via FoneTool to avoid data loss. If this guide is helpful, please share it with others.


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