The Requested Value Cannot Be Determined iPhone|6 Fixes

How to fix the requested value cannot be determined iPhone? This article will help you figure out the solutions to this issue with 6 effective ways.


By Kelsey / Updated on June 12, 2023

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An error message: The requested value cannot be determined. 

I usually use my iPhone to take photos to my Windows PC via a USB cable. Recently, when I drag and drop my photos from DCIM folder I opened, an error message saying, "The requested value cannot be determined." pops out. The USB cable is original, and I've tried with another USB cable, which didn't work. This iPhone has been trusted by the computer. I've tried many times, but nothing was found. Please help!

- Question from Apple Community

When it comes to transfer issue. Plenty of users, when transferring photos, videos, documents, and other files face the error “the requested value cannot be determined iPhone”. Usually, this occurs when you select one folder or file from iPhone to Windows. In this article, we will provide with you some selective ways to fix this issue.

Error Message

Causes of the requested value cannot be determined

When you want to try to transfer or sync files from iPhone to PC, you suddenly find it doesn't work. What can you do? To solve this problem, we have to know why the requested value cannot be determined iPhone error appears. There are many things that can cause this error message, we have listed out some main causes as below:

• The copied file is larger than 4GB: If the file you need to transfer is larger than 4GB, this error message may appear.  
• Don’t choose the MTP protocol: While transferring files, you can see multiple transfer protocols pop up on the iPhone, so if you don’t choose the MTP protocol, then the error might appear.     
• Insufficient disk space: If your disk space is not enough to accommodate the storage of synced files, there is a chance that you will encounter the error.
• The file is corrupted: If the file you want to transfer is corrupted, the transfer process will not be completed.
• The requested resource is in use: You can check if your file is being used, and if so, that's what caused this to happen.

How do you fix the requested value cannot be determined?

How to fix the requested value cannot be determined iPhone issue? There are multiple ways to resolve this error message. We’ve outlined some of the most effective solutions below. Please keep reading this guide carefully and follow the steps.

Fix 1: Disconnect and reconnect your iPhone to PC

The first fix is to disconnect your iPhone and then reconnect it to your PC, because it is possible to have physical connection problems. However, it can only move images and videos with this method.   

Note: Make sure the USB driver is installed on your iPhone.

connect with usb

Step 1. Open File Explorer and find the name of the iPhone, right-click and eject your iPhone.

Step 2. Unplug the USB cable and try to reconnect.

Step 3. Once connected, try dragging and dropping the entire DCIM folder again.

Alternatively, you can use another USB cable or try another USB port.

Fix 2: Reboot your PC

In fact, one of the easiest solutions is to restart. Now you can try restarting your PC. Follow these simple steps:

Step 1. First, go to the start menu.

Step 2. Then click on the power icon and select Restart. Windows PC will restart automatically.

Step 3. After Windows PC restarts, you can drag and drop folders again.

reboot pc

Fix 3: Transfer the files by batch

It is possible that the error message appears because there are too many files in the folder. For this situation, you can try to transfer files by batch.

Fix 4: Remove the SD card and use a card reader

Also, if you've saved your files on an SD card, you can delete or remove the card and insert it into a card reader. After that, you have to plug it into your PC and copy the files from there.

SD reader

Fix 5: Create a new local user account

If your local user profile is unreadable, it will also prevent you from accessing any data. Faced with this situation, you need to create a new local user account to solve this problem. Here are the instructions step by step:

Step 1. In the Microsoft Management Console, click the Start button.

Step 2. Go to Accounts > Family & other users page > Add someone else to this PC option.

create a new account

Step 3. When you see the “How will this person sign in?” screen, click the link labeled I don’t have this person’s sign-in information to see Let’s create your account screen.

sign in

Step 4. You need to click Add a user without a Microsoft account link to continue.

create account

Step 5. On the Create a user for this PC page, enter a user name for your account and a password. Click Next to continue.

use password

Fix 6: Change the file and folder permission

To gain file permissions, you need to be logged into your PC as an administrator. Then, follow these steps:

Step 1. Select and right-click the folder you want to copy. 

Step 2. Select Properties and navigate to the Security tab.

Step 3. Click the PC name under the Group or Username section.

Step 4. Click the Edit button and choose your username.

Step 5. Check the box next to the Allow access option and click OK.

change file perssion

Bonus tip: Transfer iPhone to PC with an easy transfer tool without error

If you have tried the above solutions and none of them work, then FoneTool can solve the issue that the requested value cannot be determined iPhone to PC. FoneTool is an alternative iPhone transfer tool, which can help you transfer all or selective files from iPhone to computer. This tool enables you to transfer them with just one USB cable, so you can easily transfer iPhone data through computers without network restrictions.

✔ Without storage space limitation. With this tool, you can be free to save the files to any local folders, external hard drives, etc. That means the storage space seems to be unlimited.
✔ Transfer iPhone data fully or selectively. It allows you to transfer everything from your iPhone. You can also backup only the files you want.
✔ Time-saving operations with a few clicks. You can finish the transfer task in a short time with a few clicks.
✔ Wide compatibility. It supports all kinds of iOS models, as well as iPad and iPod to computer. 

Click the download button to install it, then follow the simple steps below.

Download FreewareWin 11/10/8.1/8/7
Secure Download

Step 1. Select the iPhone to PC option on Phone Transfer screen and  click Start Transfer.

iphone to pc

Step 2. Select the files you want to transfer, such as pictures, music, videos, etc. Then tap Start Transfer.

select files

Step 3. Wait for the transfer will be completed.

transfer completed

In the end

That’s all for the solutions to fix the error the requested value cannot be determined iPhone. If you want transfer iPhone without losing data and without storage space limitation, you can try this tool - FoneTool. Get more information for yourself.