Caller ID Not Working on iPhone in iOS 17/16: 4 Fixes

Apple users have encountered the issue of caller ID not working on iPhone. Why does this happen? Luckily, this post will tell you the reasons and offer you useful methods to fix this issue.

May by May Updated April 16, 2024
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Caller ID not working on iPhone after iOS 17 update?

Does anybody else notice after updating their iPhone to iOS 17 that caller ID no longer shows up correctly? I only see caller ID working in the Scam Shield app now.

- Question from Reddit

Why Is My Caller ID Not Working on My iPhone?

The caller ID not working on iPhone issue can stem from various underlying factors, ranging from internal component glitches to issues with your network provider or Apple’s software. Some possible reasons are as follows:

Caller-Related Concerns: If the caller intentionally choose not to disclose their identity when making calls, your iPhone will respect this preference, resulting in the absence of their name on your screen during calls.
Synchronization Hiccups: Your iPhone’s contact information may not always sync with the iCloud, leading to the issue of “caller ID toggle not working on iPhone”.
Potential User Error: When you added the caller to your contacts, it slipped your attention. Alternatively, it’s possible that certain network configurations or calling apps you’re using could exacerbate the problem.

Caller ID Not Working on iPhone

How to Fix Caller ID Not Working on iPhone - 4 Easy Methods

iOS 17 has garnered significant attention, with numerous iPhone users eager to experience its fresh features. Yet, issues (such as caller ID not loading on iPhone, iOS 17 namedrop not working, and contact poster not working iOS 17) occasionally arise during or after the installation of this latest iOS iteration. Below is a full guide on how to fix the caller ID issue on iOS 17.

Method 1: Verify Caller ID Settings

If your iPhone’s “Show My Caller ID” feature is not operating as expected, there may be a chance that you or the caller have inadvertently blocked the number. Before taking any further steps, it’s wise to determine whether the caller has intentionally deactivated the “Show My Caller ID” feature. In this case, you can kindly guide them to re-enable it:

Begin by launching the Settings app on your iPhone > Then, navigate to the Phone section > Locate the option labeled Show My Caller ID and enable it.

Show My Caller ID

Once this function is activated, your phone number will remain private unless you choose to disable it again.

Method 2: Set Correct Date and Time in Settings

Several issues, like the incoming caller ID not showing on iPhone, may stem from inaccuracies in your iPhone’s date and time settings. It’s prudent to ensure these settings are in order. Sometimes, the problem can be as simple as an AM or PM error or failing to adjust settings after changing time zones. To rectify this:

Step 1: Access your iPhone’s Settings menu > Select General > Locate and tap Date & Time.

Date & Time

Step 2: Here, you’ll find an option labeled Set Automatically and ensure that this option is enabled.

Once activated, your iPhone will automatically synchronize with the current date and time based on your location, resolving any potential issues.

Method 3: Update Carrier Settings

A prevalent culprit causing the issue of “caller ID greyed out iPhone” is outdated carrier settings. To fix this issue, it’s crucial to keep your carrier settings up to date. Often, you’ll receive notifications indicating an available update. If you’ve missed these prompts, you can manually check for updates by following these steps:

Open your iPhone’s Settings > Navigate to General > Select About > Check for any available updates. If one is available, you’ll have the option to initiate the update.

Update Carrier Settings

Method 4: Reset Network Settings

When all else fails, your last resort may be to reset your iPhone’s network settings. Bear in mind that this should be considered as a final option, as it entails a complete wipe of all network configurations, including connected Bluetooth devices and stored Wi-Fi passwords, essentially restoring your iPhone to its initial state. However, it may restore regular phone functionality. To proceed with this fix:

Step 1: Open the Settings app and select General > Navigate to Transfer or Reset iPhone.

Step 2: Choose the Reset option > A pop-up menu will appear; select Reset Network Settings and confirm your decision to proceed.

Reset Network Settings

Bonus: Backup iPhone Before Fixing Caller ID Not Working on iPhone

It is annoying to see the caller ID not working on iPhone issue. Luckily, there are several effective methods for you to solve the problem. But before performing these methods, you’d better make a full backup of your iPhone, as it’s easy to lose your data during the fixing process.

So, how to back up your iPhone data easily and safely? Compared to traditional tools like iCloud or iTunes (which rely on a good network connection), FoneTool will be a top option for you. It is a free and safe iPhone data backup and transfer tool that allows you to preview and selectively back up your data without any network connections.

Below is how to make a full iPhone backup using FoneTool:

Step 1: Click the download button to get and install FoneTool on your PC > Connect your iPhone to your PC with a USB cable.

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Step 2: Run FoneTool on your PC > Click the Phone Backup section on the home page > Select Full Backup and then click Get Started.

Full Backup

Step 3: Choose a storage location where you’d like to save the backup, and then click the Start Backup button to initiate the process.

Start Backup

To ensure the protection of sensitive information like Fitness records, Health data, and Keychain, you can enable backup encryption to encrypt backup for iPhone.

The Bottom Line

That’s all about how to fix the caller ID not working on iPhone issue. Hope these methods in this post can help you successfully resolve the caller ID issue on your iOS 17/16/15. In addition, it’s highly recommended to use FoneTool to help you make a full iPhone backup or transfer data from iPhone to new iPad/iPhone to protect your important data.

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