How to Fix “This Accessory may not Be Supported” Issue

Did you see “This Accessory may not be supported” message on your iPhone/iPad? Why you receive this message and how can you get out of it? This guide will show you how to fix “This accessory may not be supported”.

Demi by Demi Updated September 11, 2023
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In today's tech-driven world, our smartphones have become an integral part of our daily lives. We rely on them for communication, entertainment, and productivity. To enhance our smartphone experience, we often use various accessories like chargers, cables, and headphones. However, there are instances when you connect an accessory to your iPhone, and you're greeted with an error message that reads, "This accessory may not be supported."

accessory not supported

This can be a frustrating experience, but fear not; there are several reasons why this message may appear and multiple solutions to resolve it. In this article, we will delve into the causes of the "This accessory may not be supported" issue and provide you with effective fixes to get your accessories working seamlessly with your iPhone.

Why does my phone say “This accessory may not be supported”?

Before we explore the solutions, it's essential to understand why your iPhone displays this error message. Several factors can trigger it, and pinpointing the exact cause will help you troubleshoot more effectively. Here are some common reasons:

⛔ Accessory Compatibility Issues
The most straightforward reason for this error is that the accessory you're using is not fully compatible with your iPhone model or iOS version. Apple products, in particular, tend to be quite picky about which accessories they work with.

⛔ Damaged or Dirty Connectors
Dirty or damaged connectors on your iPhone or the accessory itself can prevent a proper connection and trigger this error. Dust, debris, or corrosion can interfere with the electrical contacts, causing the error message to appear.

⛔ Software Updates
Sometimes, a software update can introduce changes to how your iPhone interacts with accessories. If the accessory manufacturer hasn't updated their product to be compatible with the latest iOS version, you might encounter this issue.

⛔ Third-party Accessories
Using third-party accessories that are not MFi (Made for iPhone) certified can lead to compatibility issues. These accessories may not adhere to Apple's standards and protocols, resulting in error messages.

Fix “This accessory may not be supported” issue

Now that we have a better understanding of why you might encounter the "This accessory may not be supported" iPhone issue, let's explore the fixes to resolve it.

1# Check Accessory Compatibility

The first step is to ensure that the accessory you're using is compatible with your iPhone model and iOS version. If you're using an accessory that was designed for an older iPhone or a different iOS version, it may not work correctly. Verify the compatibility information provided by the accessory manufacturer.

2# Clean Connectors

If dirty or damaged connectors are causing the issue, a simple cleaning might solve the problem. Here's how to do it:

• Power off your iPhone. Inspect the connectors on both your iPhone and the accessory. Look for any visible dirt, debris, or corrosion.

• Use a soft, lint-free cloth or a small brush to clean the connectors gently. Be careful not to use anything abrasive that might scratch the connectors.

After cleaning the connectors, reconnect the accessory and check if the error message persists.

clean iphone connector

3# Try a Different Cable or Accessory

If cleaning the connectors doesn't work, it's a good idea to try a different cable or accessory to rule out a hardware problem. Borrow a known-working accessory from a friend or family member, or purchase a new one to test.

lightning to usb cable

4# Force reboot Your iPhone

A simple restart can sometimes resolve software glitches causing this error. Here's how to force restart your iPhone according to different models.

iPhone 8 and later: Press and quickly release the Volume Up button > Perform the same operation on the Volume Down button > Press and hold the Side button and release when you see the Apple logo.
iPhone 7/7 Plus: Press and hold both the Volume Down button and the Power button > Release both buttons when the Apple logo appears.
iPhone 6s or earlier: Press both the Power button and the Home button for seconds > Release both buttons when the Apple logo appears.

hard reset iPhone

5# Update iOS

Keeping your iPhone's operating system up to date is crucial for compatibility with accessories. You can follow steps below to check for iOS updates to fix “This accessory may not be supported”.

Open Settings on your iPhone > Scroll down and tap General > Tap Software Update.

iOS software update

If an update is available, tap "Download and Install". After updating, test the accessory to see if the issue is resolved.

6# Use Genuine Apple Accessories

Whenever possible, use genuine Apple accessories or MFi-certified third-party accessories. These products adhere to Apple's standards and protocols, reducing the likelihood of compatibility issues. While they may be slightly more expensive, the peace of mind and reliability they offer can be worth it.

7# Contact Apple Support

If none of the above solutions resolve the issue, and you suspect a hardware problem with your iPhone, it's time to contact Apple Support or visit an Apple Store. There could be an underlying issue with your device that requires professional diagnosis and repair.


In conclusion, the "This accessory may not be supported" issue on your iPhone can be a frustrating experience, but it's usually solvable with the right troubleshooting steps. Whether it's a compatibility problem, dirty connectors, or a software glitch, following the solutions outlined in this article should help you resolve the issue and get your accessories working seamlessly with your iPhone once again.

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