2 Quick Fixes to HEIC not Supported by Shutterfly

Fail to upload HEIC photos to Shutterfly? That’s because HEIC not supported by Shutterfly. However, there are ways to overcome the issue and successfully upload your photos. Here we show how to do that.

Demi by Demi Updated June 27, 2023
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You may capture countless precious moments with your iPhone, and one popular way to preserve these memories is by creating personalized photo products through platforms like Shutterfly. However, you may encounter a common issue when attempting to upload photos to Shutterfly - HEIC files not supported by Shutterfly.


In this article, we will explore why HEIC photos won't upload to Shutterfly and provide two quick fixes to help you overcome this issue.

Why HEIC photos won’t upload to Shutterfly?

Although there are speculations regarding the reasons why Shutterfly does not support the uploading of HEIC files, there is no official confirmation. When you visit the Shutterfly website and review the requirements for photo uploads, you will find that it only mentions the supported formats without providing an explanation for the unsupported formats like HEIC. The lack of detailed information makes it unclear why certain file formats are not supported by Shutterfly.

Does Shutterfly accept HEIC files? Yes, Shutterfly currently accepts JPG, JPEG, BMP, PNG, HEIC and HEIF file formats. However, HEIC and HEIF files are only accepted via the iOS app, website, and mobile web and are converted to JPG at upload.

Besides, when uploading files with transparent backgrounds to Shutterfly, the transparency may be lost in the process. To preserve the transparency of your images, you can utilize HEIC to JPG converters to convert HEIC to JPG. By converting your files to high-quality JPG format, you can avoid transparency loss during the uploading process. This ensures that the images retain their intended transparency and visual integrity.

2 fixes to HEIC not supported by Shutterfly

To avoid issue like Shutterfly does not support HEIC, no doubt, the most direct way is to convert HEIC to a more compatible format. This part offers you two ways to convert HEIC to JPG/JPEG/PNG. You can choose one according to your needs, and upload the converted photos to Shutterfly.

Fix 1. Convert HEIC to JPEG in iPhone Files app

To quickly convert HEIC/live photos to JPEG format on an iPhone, you can copy the photos from the Photos app to the Files app. This process automatically converts them to JPEG files. Here are the steps to follow:

Step 1. On your iPhone, go to the Photos app > Choose the photos you’d like to convert and upload to Shutterfly.

Step 2. Tap the Share icon in the bottom screen > Choose Copy Photos.

choose copy photos

Step 3. Go to the Files app, tap Browse > Choose On My iPhone > Choose a folder you’d like to save the JPEG photos.

Step 4. Press and hold any part of the blank area and tap Paste. Now, you can see the photos are JPEG files on your iPhone.

convert photo to jpeg

Indeed, converting HEIC to JPEG photos in iPhone’s File app is pretty convenient. However, duplicate photos may run out of your limited iPhone storage. If this issue troubles you, try FoneTool mentioned in the next part or delete duplicate photos with it.

Fix 2. Convert HEIC to JPG/JPEG/PNG via FoneTool

If you prefer a more convenient and comprehensive solution, you can use FoneTool, a powerful and user-friendly software designed to manage and convert various file formats. FoneTool supports HEIC to JPG, JPEG, and PNG conversions, making it an ideal choice for resolving HEIC not supported by Shutterfly issue.

Without degrading the quality of HEIC photos, FoneTool converts HEIC to JPG and saves them in their original quality. Follow these steps to convert HEIC files using FoneTool:

Step 1. Click icon below to free download FoneTool to computer > Launch FoneTool, and utilize its iPhone to PC transfer function to transfer photos from iPhone to PC.

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Step 2. Click Toolbox from the left pane > Choose HEIC Converter.

choose heic converter

Step 3. When the converter program is launched, select Add Photos to add HEIC photos you just transferred from iPhone.

add photos

Step 4. Specify the format, quality, speed, and storage path as per your need. Then click Start Converting to begin.

start converting


In conclusion, it can be frustrating to encounter issues when uploading HEIC photos to Shutterfly while HEIC not supported by Shutterfly, but with the right solutions, you can overcome this problem effortlessly.

By converting HEIC files to JPEG using the built-in Files app on your iPhone or utilizing a versatile tool like FoneTool, you can ensure smooth uploading and enjoy the convenience of creating personalized photo products on Shutterfly. Embrace the benefits of HEIC while ensuring compatibility with your favorite platforms.

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