How to Get Rid of Grey Box on iPhone Lock Screen: 6 Ways
Don’t know why there is a grey box on your iPhone lock screen and need to remove it? Why not find answers in this article? You can find 6 ways to make it easily. If need, you can also get another professional tool to protect your iPhone data.
How to remove the grey window from my lock screen?
Hi, not sure what I have done, but since yesterday I have such a grey window on my lock screen and no clue how to switch it off. Would you recommend any way?
- Question from Apple Community
Why is there a grey box on your iPhone lock screen?
A grey box on your iPhone lock screen is not a common or standard element of the iOS interface. However, sometimes you might see it for one of the following reasons:
- ⛔ A grey box on the lock screen can indicate a notification or widget. This is especially true if you have a third-party app that displays information in this manner.
- ⛔ Some accessibility features within your iPhone can display on-screen elements that might appear as grey boxes.
- ⛔ Occasionally, display glitches or software issues can cause strange artifacts like grey boxes to appear on the screen.
How to get rid of grey box on iPhone lock screen
To get rid of it on your iPhone lock screen, you'll need to identify the source of the issue and take appropriate actions. There are 6 ways for you to troubleshoot the error.
#1. Force restart your iPhone
Force restarting your iPhone may help you fix the issue efficiently.
For iPhone 8 Plus/8/X or later: Press and release the Volume Up button > Press and release the Volume Down button > Press and hold the side button until the Apple logo appears on the screen.
For iPhone 7 Plus or 7: Press and hold the Sleep/Wake and Volume Down buttons simultaneously until the Apple logo appears on your screen.
For iPhone 6 or earlier: Press and hold the Home button and Sleep/Wake button at the same time until the Apple logo is displayed on your screen.
#2. Change the Accessibility settings
If force restarting the iPhone cuts no ice, you can try to disable the zoom feature through Settings on your iPhone to solve the problem. Just go to Settings app on your iPhone > Choose General > Go to Accessibility > Turn off Zoom to check if the grey box disappears.
#3. Turn off the widget of a certain app
At times, this gray box might be a component displayed on the lock screen while using a certain app. If you can identify which app is causing it, you can go into the Settings app to disable it.
For example, if it’s caused by the Messages app, you can go to the Settings app > Choose Notifications > Click Music and turn off Show on Lock Screen.
#4. Reset all settings
If you don’t know how to get rid of grey box on iPhone lock screen. Resetting all settings on iPhone might also work too. This action will restore all your iPhone's settings to their original configurations but doesn’t wipe any data. Just access the Settings app > Choose General > Reset > Click Reset All Settings to accomplish.
#5. Force close all apps
If this issue is caused by a specific app on your phone and you can't pinpoint which one, you can try quitting all apps on your iPhone.
For iPhone with Face ID
From the iPhone Home Screen or inside an app, swipe up from the bottom of the screen and hold > You can swipe horizontally to view all the recently used apps > Use fingers to swipe up on all adjacent cards to close them.
For iPhone with Home button
Quickly double-click the Home button to view all the open apps > Drag all cards displayed here all the way to force quit your apps.
#6. Contact Apple Support
If the grey box persists and you can't identify the source, consider reaching out to Apple Support for further assistance.
These 6 ways are all about how to get rid of the grey box on iPhone 11/12/13/14/15. If you need a better iTunes alternative to back up your iPhone data on Windows, you can continue reading to explore the professional FoneTool.
Bonus: Protect iPhone data from loss for free
When it comes to protecting iPhone data, backing up iPhone data is a wise choice. And if you need to move iPhone data to your Windows PC, with the rich features, FoneTool can finish the process efficiently.
Super-fast backup speed: FoneTool offers fast backup speeds that far surpass those of iTunes and iCloud. So you can move hundreds of photos in seconds.
Preview and selective backup: FoneTool allows you to fully back up like iTunes or preview and selectively back up photos, videos, music, contacts and messages on PC.
Universal Restore: You can easily restore your iPhone backups to another iOS devices without any Apple ID restrictions.
Wide compatibility: With FoneTool, you can manage all models of iPhone/iPad/iPod Touch data on Windows PC efficiently, as well as iPhone 15 and iOS 17.
Now you can download the easy-to-use FoneTool on your Windows PC and learn how to selectively or fully back up iPhone data in a few clicks.
Selectively back up iPhone
Step 1. Connect the iPhone to your computer via USB > You may need to tap Trust to let your computer access data on the device.
Step 2. Open FoneTool, and click Phone Backup > Selective Backup > Click Get Started.
Step 3. You can check each icon to choose the targeted data> Click Backup Storage Path to choose a backup storage location > Click Start Backup to confirm the choice.
Fully back up iPhone
Step 1. Choose Phone Backup > Full Backup and click Get Started.
Step 2. Check Enable Backup Encryption as you like. Then select a storage path to save the backup and click Start Backup to make a full backup.
Next time if you need to restore your backup, you can go to Backup History and click Restore dot to accomplish the task.
Now you can know how to get rid of grey box on iPhone lock screen. You can try the ways one by one to check which one is most suitable for your iPhone. If you need to back up your iPhone data, FoneTool can be a good helper.
FoneTool - All-in-one iPhone Data Manager
Transfer, backup and manage data on iPhone, iPad and iPod touch in an easy way.
- iOS 17 Compatible
- iPhone 15 Supported