Fix iPhone Cannot Get Mail Connection to Server Failed: 8 Ways

Why iPhone email connection to server failed and how to fix? This full guide will give you all answers to troubleshoot the problem. Using FoneTool to factory reset iPhone without losing data may be the most useful way.

Kathy by Kathy Updated November 29, 2023
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Why cannot get mail on iPhone connection to server failed?

Maybe you're having trouble accessing your emails on your iPhone due to connection failures with the mail server. This issue can occur across various email providers like Gmail, Yahoo!, Hotmail, Rediff, or Outlook Exchange, impacting your ability to read and respond to important messages on the go.

mail cannot connect to server

Addressing this problem requires troubleshooting potential causes, which range from connectivity issues to iOS-related bugs. This article can help you solve the iPhone email connection to server failed error on your iPhone so you can regain access to your emails.

How to fix iPhone cannot get mail connection to server failed

There are 8 ways for you to efficiently solve the problem, you can check them one by one to see which is the most useful method.

Method 1. Restart your iPhone

Restarting your iPhone can be an effective way to solve this issue.

For iPhone X/11/12/13 or later: Press and hold either volume button and the side button simultaneously until the power-off slider appears > Drag the power-off slider to the right to turn off your device.

restart iPhone

For iPhone 6/7/8 or SE(2nd or 3rd generation): Press and hold the side button until the power-off slider appears on the screen > Drag the slider to the right to power off your iPhone.

For iPhone SE (1st generation), 5, or earlier: Press and hold the top button > When the power-off slider appears, drag the slider to turn off the device.

30 seconds later, you can press and hold the side/top button until you see the Apple logo to turn on the iPhone.

Method 2. Check your network connection

A stable and strong internet connection is essential to ensure that your iPhone can communicate properly with the mail servers. If you are using cellular data, you can switch to a Wi-Fi network to ensure a great internet connection.

Method 3. Reset Network Settings

If your network issues persist, you can opt to reset network settings to fix the problem. Just go to Settings, select General, then tap Transfer or Reset iPhone and choose Reset, followed by Reset Network Settings to make it. You'll need to enter your password to confirm the network reset.

reset network settings

After a while, reconnect to your WiFi network to check if the issue is fixed.

Method 4. Remove and re-add your mail account

Deleting and re-adding the mail account on your iPhone can refresh the connection settings, potentially solving the server connection issue. Just ensure you have the correct login credentials before re-adding the account to avoid further errors.

Just go to Settings on your iPhone > Choose Passwords & Accounts > Choose the mail account you need to remove and click Delete Account to make it > Then go back to Passwords & Accounts and add your account again > Key in your users’ name and password to get the connection again.

change password

Method 5. Move emails to another folder

Moving the emails to a temporary folder is another available way to solve the iPhone cannot get mail connection to server failed issue. After that, you can you can access them without encountering the server connection error.

Choose the emails in your Inbox that you want to view > Utilize the 'Move' function to relocate these emails to a fresh folder > Access the emails from the newly made folder.

move email to another folder

Note: If you find your Mail icon disappears on your iPhone, find solutions in this fix Mail icon missing from iPhone guide.

Method 6. Change the password

When you come across the error message, attempt altering your mail account password. Just open Mail > Click on the email address you need to change to make it. If the Mail App fails to open, access your mail account's website via browsers like Chrome, Safari, or Opera to change your password.

change email password

Note: For Outlook users, if you find that the Mail app didn’t sync with Outlook, please go to this fix iPhone Mail app not syncing with Outlook guide to find solutions.

Method 7. Contact your Exchange Administrator (For Outlook)

If you're unable to access your Outlook emails on your iPhone due to a mail server connection error, consider contacting your Exchange administrator. It's possible that they've disabled permission on the Exchange server, preventing access to your emails on your iPhone.

By reviewing the Microsoft Exchange Security settings, the Exchange administrator can resolve the issue, allowing you to regain access to your Outlook emails on your iOS device.

Method 8. Factory reset iPhone without losing data

When none of the methods mentioned above work, how to fix the issue? You may need to reset your iPhone to factory settings to make it. And FoneTool can be your good helper to finish the process without losing any data.

Back up iPhone first

With this professional iPhone data backup app, you can easily back up all iPhone data or choose some files as you like to back up them. With its easy-to-use interface and fast backup speed, you can efficiently finish the backup process.

Step 1. Download FoneTool on your PC > Connect your iPhone to the computer via a USB cable > When promoted, tap Trust to continue.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Launch FoneTool and choose Phone Backup > Full Backup > Click Get Started.

fully back up iPhone

Step 3. Check Enable Backup Encryption to protect your privacy > Choose a backup storage path on PC > Tap on Start Backup to begin.

confirm to back up

Factory reset iPhone

Step 1. Click Toolbox > Data Eraser.    

erase all data

Step 2. Choose Erase all data and tap Get Started.

erase all data

Step 3. Browse the on-screen instructions and tap the Erase Data button to reset your iPhone.

erase iPhone data

Then your issue may be fixed, and you can go to Backup History > Choose Restore dot to restore your iPhone backup.

restore iPhone backup


That’s all about How to fix the iPhone cannot get mail connection to server failed issue. The method 8 may be the most effective way. With FoneTool’s powerful feature, you can also selectively transfer your iPhone music to your PC after migrating your Spotify Playlist to Apple Music.

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