8 Solutions to Apple Music Not Working on iPhone/iPad

Sometimes, your Apple Music not working properly on your iPhone/iPad. Don't worry. follow this guide, it will offer your 8 solutions to fix Apple Music not working on iOS 16/15 easily.

Dylan by Dylan Updated August 24, 2023
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Apple Music not playing/working on iPhone?


Apple Music not working on iOS 15 iPhone

Last week I purchased an iPhone 12 and transfer everything to the new iPhone. But when I go to Apple Music and search for a song, I got a "Request Timed Out" message and the song didn't play. I have my settings set to use cellular data for Apple Music and this has been happening when I have full bars so it's not an AT&T data problem.

- Question from MacRumors

Apple Music is one of the best music apps for iPhone/iPad users. It caught the attention of users immediately after its launch. However, users may face the problem - Apple Music not working? And wonder why it happens.

Actually, there are many reasons why your Apple Music is not working on iPhone. Below we managed to list the most frequent and well-known ones among our users. 

• Unable to purchase
• "Unexpected error code 4010" problem
• Apple Music does not play properly on iPhone 6s / 6 Plus / 7 / 7s / 8/8 Plus / X / XR / XS Sync issue
• Songs are randomly skipped
• "My Music" has problems loading songs
• Unable to play music
• Apple Music does not working after iOS 16/15 update
• "Apple Music" freezes
• Can't sign in Can't use Apple Music as background music or ringtone
• "Project Unavailable" issue
• Can't sync songs from Apple Music to iPod correctly
• Get error - this media is not supported Unable to download songs Apple Music does not work offline

How to fix Apple Music not working on iPhone/iPad with 8 solutions

This part will list common ways to fix Apple Music not playing/not working. You can try these methods one by one until this problem is fixed.

Warm tip: To avoid data loss, it is strongly suggested that back up your iPhone before you get down to it. 

Method 1: Restart Apple Music

A fresh start is always good. The same applies to this situation. Simply restarting Apple Music can sometimes solve the problem in seconds. To restart Apple Music, double-click your device's Home button. This will provide you with a list of recently used apps. Now swipe up on Apple Music to exit it. To restart it, click on the home page.

Method 2: Enable Airplane Mode

Many times, airplane mode is the best solution to some problems. It doesn't have any hustle and bustle and simply works. To put iPhone in Airplane mode, go to Settings and turn it on. Wait a short time before turning off airplane mode.

Method 3: Restart iPhone

When you just restart your iPhone/iPad, your device will go into reboot phase. So, this is one of the best ways to eliminate the abnormal errors that cause Apple Music. Please follow the steps below to restart your device.

► For iPad / iPhone 6 / 6s / 5 / 5s, long press the Home and Power buttons.

►For iPhone 7 Plus / 7, press and hold the Volume Down button and the Power button

►For iPhone 8 Plus / 8 / X and later version, first press the Volume Up button, then immediately press the Volume Down button. Now press and hold the power button.

Method 4: Reset Network Settings

Try to reset your network settings once. Sometimes it may happen that Apple Music is not occupying your network and hence it faces issues like Apple Music not connecting to Internet. To reset network settings, navigate to Settings>>General>>Reset>>Reset network settings.

reset network settings

Method 5: Update iTunes to the latest version

Updating iTunes to the latest version will bring many new features and eliminate the problems that have been hovering. So try it. To update iTunes, turn it on. At the top of the iTunes window, in the menu bar, select Help >> Check for Updates. Just follow the prompts to update iTunes to the latest version.

check for update

Method 6: Launch Apple Music in a different way

If you're still dealing with the fact that Apple Music doesn't have problems, then don't use the same method. Yes, you heard it. Start Apple Music differently than normal. to start Apple Music differently, navigate to Settings>>Music>>Join Apple Music.

Method 7: Sign out and in your Apple account

and sign in Signing out of your iCloud account and signing back in again is a bit like restarting iCloud and starting over. But before that, go to Settings>>Music and turn off the Show Apple Music option.

Now navigate to Settings>> iCloud. here you will find the option to log out as well as sign in. First sign out and then sign in to iCloud again.

Method 8: Restore iPhone to factory settings

Then the ultimate way to get rid of Apple Music not working problem is to restore your iPhone. for this, first backup your device otherwise you will end up losing all the data on your iPhone/iPad. After backing up, you can restore your device.

Just go to "Settings" app on your iPhone > "General" > "Reset" > "Delete all contents and settings". This will delete all the content from the device, causing Apple Music to behave abnormally. Then set up your device again. 

erase all content and settings

Additional part: Backup and manage Apple Music easily

Apple Music not working is not rare. Actually, Apple Music issues occur at any time. For example, Apple Music crashes/does not respond when you play the next song. Sometimes, you have to take some special ways that may cause data loss to fix issues. To avoid this disaster, you can backup your iPhone. 

To easily and successfully back up your iPhone. Here we recommend a professional iPhone backup software named FoneTool. With this tool, you can save all your iPhone content to your Windows 11 / 10 / 8 / 7 computers.

Main features of FoneTool

  • Easily Backup: This software is easy-to-use. You can complete the backup process with a few clicks. 

  • Fully and selectively backup: If you want to save your space and time, you can only backup your important data. FoneTool support selectively backup music, photos, videos, contacts, messages, etc. 

  • Free and Clean: It is a free iPhone backup software and there is 100% no advertisements or plug-ins.

Now you can follow this software, and we will show you how it works.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Connect your iPhone to your computer with a USB cable. Then install, and run FoneTool. Choose "Phone Backup" on the left pane.

Step 2. Move your cursor to the "Full Backp". If you want to selectively backup your iPhone, you can choose "Selective Backup". Hit the "Get Started" button.

full backup

Step 3. You can choose enable the backup encryption if you need. And click Backup Storage Path to choose a location to save the backup files. Click "Start Backup" button.

start backup

Wait for the backup process to get finished. When your need the backed up data, you can go to the Backup History to restore them to your iPhone. In addition, FoneTool is more than a backup software. It integrates various features allowing you to manage your iOS data.

Main other FoneTool features

Transfer data between iPhone and computer. For instance, you can transfer your iPhone music to PC, and import music from computer to iPhone.
Erase iPhone data before selling. If you want to discard or sell your iPhone, you can erase all iPhone data to avoid data leakage.
Delete duplicate photos: Bunch of duplicate and similar photos is eating up your iPhone storage. Easily find and delete them with FoneTool can quickly free up your iPhone storage.
Convert HEIC photos to JPG/PNG: The HEIC format photos are not readable on Windows PC. after converting them to JPG/PNG photos, you can view, edit your photos on PC.


Summary In this article, we have discussed the best solutions for Apple Music not playing properly or not playing music. Hope at least one solution will work for you and help you to get rid of the problem of Apple Music not working properly. Using Recover iOS iPhone System Recovery software can be the ultimate solution if it is iOS system failure. 

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