Encrypt Local Backup Greyed Out | Find Solutions Here

Cannot uncheck encrypt local backup? This guide will show you why encrypt local backup greyed out and how to solve this problem.

Lena by Lena Updated July 3, 2023
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Problem: Encrypt local backup greyed out


Encrypt iPhone backup greyed out

Hi. I'm unable to access the "encrypt iphone backup" check box in itunes. How to do this. Help will be appreciated. and I do remember the existing backup password so that's not the problem

- Question from Apple Community

Encrypt iPhone backup greyed out

For many iPhone users, iTunes is the first choice when it comes to backup. A notable feature that iTunes provides is the option to add a password for extra security. This encryption feature can protect your backups from any unauthorized access. You can check the “Encrypt local backup” option to enable encryption and you can uncheck Encrypt Local Backup in iTunes at any time.

However, some users have reported that they cannot uncheck encrypt local backup, as it appears greyed out. If you find yourself in this predicament, fear not! We have some solutions for you. In the following guide, we will outline the potential reasons behind this encrypt local backup greyed out problem and provide all possible solutions.

If you cannot uncheck encrypt local backup because you have forgotten the password, you can go to this guide to find the solution: How to Remove Encrypt Local Backup Password from iTunes.

Why encrypt local backup greyed out?

Understanding the potential reasons behind a problem can empower you to prevent it from happening again. Here are two possible causes of the encrypt iPhone backup greyed out issue.

1. You have a profile set up on your iPhone

The custom restrictions may occasionally clash with the backup encryption function so you cannot uncheck encrypt local backup.

  • If you've ever participated in the iOS beta program, chances are you've installed this profile onto your iPhone. The iOS beta website allows you to download and install beta versions of iOS directly onto your device.
  • Another situation where profiles come into play is when you use a VPN app. Certain VPN apps will install their own profiles onto your iPhone. These profiles serve as a useful tool for the main VPN app, allowing you to connect to your desired VPN servers. However, sometimes these profiles can interfere with the process of backing up your iPhone and prevent you from disabling the encryption option.

2. Profiles with custom restrictions

This difficulty often arises when profiles with customized restrictions are configured for school or corporate devices. Additionally, the problem may manifest if you have a Microsoft Exchange account set up on your iDevice.

How to fix encrypt local backup greyed out

Below, you will find a comprehensive breakdown of the steps involved in correcting this encrypt local backup greyed out problem.

If you don't want to take time to fix the problem and want to backup your phone immediately,  you can go the next part to find the method.

Tip 1. Delete installed configuration profiles

As mentioned before, the encrypt iPhone backup greyed out problem may be caused by configuration profiles. When you can’t uncheck encrypt local backup, you can go to Settings app to delete the profiles.

1. Open  Settings app on your iPhone.

2. Scroll down until and tap General option.

3. Find an option named Profile > Tap on it to view the list of installed profiles.

3. The screen that follows will display all the profiles currently installed on your iPhone. Identify the suspicious profile and tap on it to open its specific screen.

4. Look for the Remove Profile option. This allows you to delete the chosen profile from your iPhone. Tap on this option and confirm the deletion.

Remove Profile

If you are unable to locate any profiles on your iPhone, what steps can you take? One solution is to navigate to the "Device Management" section within the Settings menu. If the option is visible, it indicates that the "Profiles" label has been replaced with "Device Management".
When it comes to deleting iPhone profiles, there are a few important considerations to bear in mind. It is crucial that you only remove the profiles that you suspect to be causing problems. Deleting a profile for an app that you frequently use can result in the app malfunctioning. Therefore, exercise caution and only delete profiles that are likely to be the source of the issue.


Tip 2. Double click the Encrypt iPhone Backup button

If your computer fails to respond to your mouse clicks, there could be another reason for the encrypt iPhone backup greyed out issue. To troubleshoot, follow these steps:

  • Begin by verifying that the "Automatically Back Up" option is set to "This computer".
  • Additionally, ensure that the "Encrypt local backup" or "Encrypt iPhone backup" button is not selected.

Tip 3. Delete all existing iTunes backups

The encrypt iPhone backup greyed out problem will occur when the backup is corrupt. You can delete the corrupt backup files and try again.

To access the backup in iTunes, go to Preferences (under the edit menu if using Windows) and then click on Devices. From there, you can easily find the backup location by right-clicking on the backup. Alternatively, you can directly access the iTunes backup location on your computer.

  • For PC users, the backup location can be found at \Users(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
  • For Mac users, the backup location is located at ~/Library/Application Support/MobileSync/Backup/

iTunes backup location

Move all existing backups from the specified ~/Backup directory to a different location on your computer.

Bonus tip: backup your iPhone with iTunes alternative

Backing up your iPhone is commonly associated with iTunes, as it is Apple's official solution. However, it is important to know that there are other alternatives for users looking for efficient backup software. FoneTool, for instance, is a powerful iPhone data management tool specifically designed for Windows users.

With FoneTool, you can easily enable or disable iPhone backup encryption at your convenience. This user-friendly software gives you the freedom to customize your iPhone backup according to your preferences, granting you full control over the process. Explore some of the notable features offered by FoneTool below:

Backup everything on iPhone or only selected files. With Selective backup, you can preview and selected files you want to backup.
Easily enable and disable iPhone backup encryption. In addition, you can delete or change the password at any time.
Save your backup files to various locations such as local folders, USB flash drives, or external drives.
 You will have the option to view backup files. When you restore a selected backup, you will not lose existing data on the device.

To backup your iPhone with FoneTool, simply follow these steps:

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1. Download, install and launch FoneTool > Connect your iPhone to your computer using the USB cable

2. After connecting, you will be directed to the home interface. On the left side, locate the "Phone Backup" option and click on it.

3. Within the "Phone Backup" section, select "Full Backup" if you wish to backup all your data. However, if you only want to backup specific files, opt for the "Selective Backup".

Full Backup

4. For enhanced protection of your sensitive information, such as Fitness records, Health data, and Keychain information, you have the option to enable backup encryption.

Backup encryption

When you want to delete or change password, you can click Manage backup password to make it.

5. Choose a preferred storage location for your backup. This can be a folder on your computer, an external hard drive, or a reliable USB flash drive.

5. Finally, click "Start Backup" to initiate the backup process.

Start Backup

To access or review the backup tasks you have finished, just go to the "Backup History" section.

Check backup files

? FoneTool also supports data transfer. You can go to Phone Transfer to transfer your photos, videos, songs, and more.

Phone Transfer

Final words

iTunes backup encryption provides strong protection to your iPhone backups and protects them from unauthorized access. However, sometimes you will encounter encrypt iPhone backup greyed out problem. When you cannot uncheck encrypt local backup, you can follow the steps provided in this article to resolve the issue. Or you can let iTunes alternative - FoneTool help you backup your iPhone in the way you want.

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