[6 Ways] How to Fix iTunes Store Sign in Problem

When you can’t sign into iTunes store, just try these 6 ways in the article. Also it will introduce an all-in-one iOS data management tool to backup, transfer and manage iPhone/iPad.

Kathy by Kathy Updated August 21, 2023
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Why can’t sign into iTunes store?

When you are attempting to sign in to the iTunes Store, a pop-up window may appear, which tells you the message: “Cannot connect to iTunes Store”. That can indeed be quite frustrating.


Then you can’t access and download music, movies, and TV shows. Things will become so inconvenient. But why did you sign in to the iTunes store verification failed? There will be many reasons.

• Incorrect date and time on your devices
• Wrong Internet connection
• Outdated software and operating system
• Interruptions in Apple System Status

How to fix iTunes Store sign in problem

Before fixing the iTunes store sign in issue, make sure that you are using the correct Apple ID and password. Then you can operate with these 6 ways and check which is useful for you.

Check the Date & Time on your devices

Firstly, you should check date and time on your devices. If they are incorrect, update them manually or toggle on the option to adjust date and time settings automatically.

For iPhone/iPad users: Launch the Settings app > tap on General > Date & Time.

For Mac users: Open System Settings > Click on General > Date & Time. Alternatively, you can also open System Preferences Date & Time.


For Windows 10/11 users: In the lower-right corner of the screen, find and right-click on the clock, then choose Adjust date and time.

For Windows 7/8/8.1 users: Find and right-click on the clock which locates in the lower-right corner of the screen, then click Change date and time settings.

Check Internet connection

A stable internet connection is important for devices to efficiently exchange data with the Apple server. So when you encounter an iTunes Store sign into issue, remember to check it. Make sure that your computer or iPhone is connected to an available network.

Update the software

You can also try to update the software to make an error fix.

On your computer: Open iTunes > Select the Help option from the menu bar > Click Check for Updates. If an update is available, iTunes will proceed to update accordingly.


On your iPhone/iPad: Go to the App Store to check if an update for the iTunes Store is available.

Update operating software

If there is an outdated operating system version on your computer or iPhone/iPad, it is recommended to update to it the most recent version available. Now according to your device, you can operate with the instruction to get how to fix sign in to iTunes store issue.

For iPhone or iPad: Go to Settings app > General > Software Update > Download & Install.

Note: If you encounter some issues when you check for updates on iPhone/iPad, please find solutions by going to this page: Fix an Error Occurred While Checking for A Software Update.

For Mac: Open the Apple menu (Apple logo) > System Settings > Choose General on the left side of the System Settings window > click Software Update on the right. Or turn on the Apple menu > System Preferences > Software Update.


For Windows 10: Click on the Start button (Windows logo) > Click on Settings > Update & Security Windows Update > Check for updates.

For Windows 7 and Windows 8.1: Click the Start button > Windows Update > Check for updates.

Check third-party security software or firewall on PC

Besides, if the methods above are no effect, and you still don’t know how to fix iTunes store sign in problem. Then it's a good idea for you to check the third-party security software or Windows Firewall settings on your computer. Sometimes, these security measures can block iTunes from accessing the internet.

Check Apple System Status

If you're having trouble signing into the iTunes Store, it could be due to service interruptions that may occasionally be localized to specific regions or countries. You can visit the Apple System Status page to check it.


Best software to transfer purchased and non-purchased iTunes media

Hope this post can help you fix the iTunes store sign in problem. After fixing it, you may want to transfer your media files to your iPhone. Here we would like to introduce a professional software named FoneTool.

As the professional software, unlike recurring iTunes errors, FoneTool operates smoothly on various iPhone models, including the latest iPhone 14, as well as on iPad and iPod Touch.

Besides, with the easy-to-use interface, you can operate the data transfer task in a few clicks. And it gives a super-fast transfer speed, so you can transfer a large number of files in a very short time. 

You can tap the download button to get this all-in-one iPhone/iPad data management tool and try to transfer iTunes media files to your iPhone.

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1. Install and open FoneTool > Connect your iPhone to the PC via a USB cable.

2. After the device recognizing, choose Phone Transfer > Click PC to iPhone and select Get Started.


3. Click the Videos/Music icon to choose the targeted files > You can either drag and drop the files into the box or click the box to locate the folder where your files are stored.


4. Then click Start Transfer. And your files will be moved to your iPhone.


Note: From the interface, you can know that FoneTool also supports data transfer from iPhone to PC, so you can transfer non-purchased music from iPhone to computer.


There are 6 ways about how to fix iTunes store sign in problem in this post. Hope you can solve the issue easily. Besides, FoneTool can be a great helper for you to transfer your purchased and non-purchased iTunes media files between iPhone and PC.

In addition to the transfer and backup feature, you can also erase your iPhone data using FoneTool. Then you can find that deleting already imported photos from iPhone can be so easy!

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