How to Fix iPhone Stuck on support

How to fix iPhone stuck on This article provides you with 4 effective ways, after reading you can solve the iPhone stuck on support screen issue.

Clara by Clara Updated November 30, 2023
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My iPhone stuck on Tried restarting, but no luck. I have an iPhone 12 running the latest iOS. Any tips or tricks to get it back to normal? Thanks in advance!

- Question from Reddit

Why Is My iPhone Stuck on the Restore Screen? is a specific URL on Apple's support website that provides information and instructions for troubleshooting and resolving issues related to the "Restore" screen that may appear on an iPhone. If the Apple support iPhone stuck on Apple logo, it could be due to several reasons. We show you some possible explanations below:

iphone stuck on

  • Software Issues: There may be a software problem or corruption on your iPhone that is preventing it from functioning properly.
  • Failed Restore or Update: The process of restoring or updating iPhone was interrupted or unsuccessful, it can result in your iPhone getting stuck on the restore screen.
  • Hardware Issues: Hardware problems with your iPhone can lead to it being stuck on the restore screen. Including the issues with the power button, home button, or other internal components.

We can solve this annoying problem by troubleshooting the various causes, here are some detailed instructions, read on!

Fix iPhone Stuck on Support Restore Screen (4 Ways)

Here, we will show you 4 effective ways to fix iPhone lock on the ‘’ screen. Let’s check the guides one by one!

Way 1. Force Restart Your iPhone

When you encounter iPhone stuck on ‘support apple com iphone restore’, the first simple and effective way to fix this issue is to force restart your iPhone. This method help fix some operational bugs in your iPhone and it won't make you lose data. There are different methods to restart different series of iPhones, check the steps below.

For iphone 6/6s/SE 1:

Press the Sleep/Wake button and Home button at the same time > Release the two buttons until the Apple logo appears.

For iPhone 7/7 plus:

Press the Volume Down button and Sleep/Wake button simultaneously > When you see the Apple logo on the screen, release them.

For iPhone 15/14/13/12/X/XS/XR/8/8plus/SE 2:

Step 1. Quickly press and release the Volume Up button.

Step 2. Please press and fast release the Volume Down button.

Step 3. And then, press and hold the Side /Power button > After the Apple logo shows up, release it.

iphone stuck on

Way 2. Reinstall iOS with iTunes (Data Loss)

After you restart iPhone, if you still see the iPhone stuck on, you can try to reinstall the latest iOS version. Below are the detailed steps. Note that this method will result in the loss of the iPhone data, so it is better for you to make an iPhone backup.

Now follow these steps to reinstall the iOS with iTunes.

Step 1. Open the iTunes on the PC > Connect your iPhone to the PC with USB.

Step 2. Tap the iPhone icon > Go to the Summary > Locate the Backups section > Select Restore iPhone.

iphone stuck on

Step 3. When you see a pop-out window, click the option Restore >Wait a few times, the process will complete.

iphone stuck on

Way 3. Set iPhone to DFU Mode (Data Erase)

Another solution to fix accessory not supported stuck on iPhone screen is to put your iPhone into DFU mode. This procedure will erase the disabled data on iPhone, and after that, you can restore your iPhone from the backups. So it is like the Way 2, you need to prepare a iPhone backup in advance. Now, follow the steps to fix iPhone restore screen.

Step 1. Link your iPhone to the computer > Open and launch iTunes.

Step 2. Set the iPhone to DFU mode according to your iPhone model.

iPhone 6s/6s Plus and earlier:

Press and hold the Power button and Home button > Release the Power button but still hold the Home button > Until the Connect to iTunes screen shows up, release it.

iphone stuck on

iPhone 7/7 Plus:

Press and hold both Power and Volume Down buttons > Before you see the Connect to iTunes screen appears, please press the Power button but still hold the Volume Down button > After you see the screen, release it.

iphone stuck on,

iPhone 8/8plus/X/XS/XR/12/13/14/15: 

Press and quickly release the Volume Up button > Fast press and release the Volume Down button > And then, press and hold the Side/Power button, the screen will become black.

Next, press and hold both Volume Down and the Side button for a while > Release the Side button but hold the Volume Down button before the Connect to iTunes screen shows up.

iphone stuck on

Step 3. Under DFU mode, iTunes will erase your iPhone > When a pop-up message appears, click OK and Restore buttons to bypass iPhone restore screen.

Way 4. Connect Apple Support

If these steps do not resolve the issue, it is advisable to contact Apple Support for further assistance. They can provide specific troubleshooting steps based on your situation and help you resolve the problem.

Bonus Tip: A Better Way to Save iPhone Data

Some solutions to fix iPhone stuck on support screen may cause data loss. If you backed up iPhone with iCloud or iTunes, you could recover your data from them. However, users could encounter some troubles when using iTunes or iCloud, like the backup speed being too slow, restoring from iCloud backup is time-consuming, iTunes requires a strong network connection.

Here, we recommend you use the free iOS backup software - FoneTool. It provides a fast speed and a user-friendly interface, you can prevent your iPhone data from being lost. Even without the internet, you can backup iPad/iPhone data to PC/iPad/iPhone or other devices easily!

★More features of FoneTool:
You can selectively backup and restore iPhone/iPad/iPod photos, videos, contacts, etc.
Allow you to fully backup everything on iPhone /iPad/iPod Touch.
Also support you transferring data from iPhone to iPhone, iPhone to iPad, iPhone to PC, etc.

Download and install FoneTool to make sure the data is safe and fix the iPhone stuck on screen issues. And below is the guide to back up data from iPhone to PC.

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Step 1. Open FoneTool, click Phone Backup > Select Selective Backup or Full Backup > We take Select Backup as an example, then tap Get Start.

iphone stuck on

Step 2. Click the icon to choose files you want to back up > Then you can preview all files in the iPhone, select the files > Tap OK

iphone stuck on

Step 3. Set a backup storage path > Click Start Backup.


That’s all about how to fix iPhone stuck on After reading this article, hope you can know the reasons why iPhone is stuck on the restore screen and solutions to fix it. If the solutions have the risk of losing data, don’t forget to back up iPhone in advance. Here we strongly suggest you use FoneTool!

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