Latest 10 Solutions to Netflix Crashing on iPad

Why your Netflix app crashing on iPad and how to fix the issue efficiently. Find answers in this article. The FoneTool listed in solution 8 can help you protect data from loss during the process.

Kathy by Kathy Updated November 10, 2023
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Netflix crashes when playing download iPad.

This issue has been a major pain in my life. I can't enjoy my favorite shows anymore. Does anyone know how to fix this problem? Thanks a lot.

- Question from iPad users

Why is Netflix crashing on iPad?

Are you facing issues with the Netflix app not working on your iPad? You might want to watch your favorite show on Netflix, but the app won't open, pages are stuck, or content won't load. There are some possible reasons behind this issue.

sad A corrupted account is logging in to your Netflix.
sad Minor software glitches exist in your iPad.
sad Wrong or weak network connection on your device.
sad The app or iOS system is out of data.
sad Netflix's servers have crashed.

Worry not, as there are several straightforward solutions you can attempt to get Netflix working smoothly once more.

How to fix the Netflix app crashing on iPad

Now you can keep on reading to explore the 10 solutions to solve your Netflix crashing on iPad problem.

Solution 1. Restart your iPad

A simple restart can often solve minor software glitches that may be causing issues with Netflix on your iPad. Follow these steps to restart your iPad:

Restart iPad without a Home Button: Press and hold either volume button and the top button until the power off slider appears > Drag the slider to turn off your device.

restart ipad

Restart iPad with a Home button: Press and hold the top button until the power off slider appears > Drag the slider to power off your iPad.

After 30 seconds, you can press and hold the top button until you see the Apple logo to turn on your iPad.

Solution 2. Check network connection on iPad

If Netflix is not working properly on your iPad, it might be due to a weak network connection. You can go to Settings on your iPad > Select Wi-Fi > Turn Wi-Fi off and then on again to refresh the connection.

change wifi settings

If the issue persists, you can try forgetting the Wi-Fi network and reconnecting:

In the Wi-Fi settings, tap the blue "i" next to the network name > Select Forget this Network > Reconnect to the Wi-Fi network by entering the password.

These steps can help solve issues related to a weak or unstable Wi-Fi connection.

Solution 3. Force exit Netflix and reopen it

If the Netflix app on your iPad is frozen or unresponsive, you can force quit the app to solve the issue: Just swipe up from the bottom of the screen and pause in the middle of the screen > Swipe right or left to find Netflix > Swipe up on its preview to close the app.

force exit app

After a while, you can relaunch it to check if the issue has been fixed.

Solution 4. Update Netflix

Outdated apps and operating systems may occur the Netflix crashing on iPad issue. Ensure that you are using the latest versions of Netflix for optimal performance. Just open the App Store on your iPad, if Netflix has an available update here, tap the Update button next to it to make it.

update Netflix

Solution 5. Logout and then log back into Netflix

If there are some error in your account, you can sign out of the Netflix app and then sign back in: Open the Netflix app on your iPad > Tap on your Account or Profile icon, usually located in the top right corner > Scroll down and select Sign Out or Sign Out of Netflix.

After that, close the Netflix app, reopen it, and sign in again with your username and password.

log in netflix

Solution 6. Check if the service has errors

If you encounter difficulties accessing the Netflix app across all devices, there might be an issue with Netflix's servers.

Explore the Netflix Help Center to ascertain whether there are any documented service outages or disruptions in your region. If such issues are identified, patience is required as you await the solution by Netflix engineers.

Solution 7. Reset network settings

If you suspect that the Netflix iPad app keeps crashing issue may be linked to connectivity problems, Wi-Fi issues, or incorrect network configurations, resetting your network settings can be beneficial.

Navigate to Settings General > Reset and select Reset Network Settings. Be aware that this action will erase all network settings, requiring you to reconnect to Wi-Fi afterward.

reset network settings

Solution 8. Delete and reinstall the Netflix

If you suspect that your Netflix app is corrupted, a straightforward solution is to delete and reinstall it. Before the process, it’s better to use the all-in-one iPad/iPhone data backup app named FoneTool to back up you Netflix data.

With its super-fast backup speed, you can move all iPad data to PC as a backup in a very short time. And you can even restore it to your another iOS device even if they are using different Apple IDs.

Step 1. Download FoneTool on your Windows PC > Connect your iPhone to the computer via a USB cable > Launch FoneTool.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Choose Phone Backup > Go to Full Backup and click Get Started. (Or you can choose Selective Backup to flexibly back up photos, videos, music, contacts and messages on iPad/iPhone.)

fully back up iPhone

Step 3. Check Enable Backup Encryption if you need > Select a storage path to save your backup > Click Start Backup to back up all iPad data including Netflix data to PC.

start to back up

Then you can press and hold the Netflix icon until the icons start jiggling, then tap on the Remove App option. Visit the App Store, search for Netflix to tap Get to download and install a new copy. After reinstalling, log in again to address any software glitches that may have been causing issues.

Once the problem is solved, just reopen FoneTool and go to Backup History to restore your iPad backup.

restore ipad backup

Solution 9. Update software on your iPad

Ensuring that your iPadOS is up-to-date is crucial for compatibility with apps like Netflix and solving potential bugs causing technical issues.

Navigate to Settings > General > Software Update to check for any available iPadOS updates. If there is an update, connect to Wi-Fi and tap Download and Install, allowing your iPad to complete the system update.

Note: To avoid sudden data loss such as voice memos during the updating process, you can back up your device using the FoneTool mentioned in solution 8.

Solution 10. Contact the customer support of Netflix

If you've exhausted these troubleshooting steps and Netflix still isn't functioning on your iPad, consider reaching out to Netflix Customer Support for further assistance. They can help diagnose the problem and offer specific troubleshooting tailored to your account. You can contact them through phone or chat for personalized support.

Final words

Now you can know how to fix the Netflix crashing on iPad issue. If you need to back up your iPad with FoneTool, you may find it’s an amazing app to efficiently finish the process. For more queries or suggestions, please feel free to contact us.

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