Fixed! iTunes Store not Working on iPhone/Computer

iTunes Store not working on your computer or iPhone? You may be unable to get access to the media files in iTunes. Here in this article, you can get some efficient ways to fix the issue.

Demi by Demi Updated September 6, 2023
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The iTunes Store has long been the go-to destination for Apple users to purchase and enjoy their favorite music, movies, and more. However, like any digital service, it's not immune to occasional glitches or issues. If you've found yourself in a situation where your iTunes Store not working on your computer or iPhone, don't worry - we've got you covered.

iTunes logo

In this comprehensive guide, we'll explore the common reasons behind iTunes Store problems and provide step-by-step solutions to get it back up and running smoothly.

Why is my iTunes Store not working?

Before we dive into the solutions, it's essential to understand why your iTunes Store might be misbehaving. There are several common reasons:

Network Issues: Sometimes, a slow or unstable internet connection can disrupt the iTunes Store's functionality.
⛔ Software Glitches: Like any app or software, iTunes can encounter bugs or temporary glitches that hinder its performance.
⛔ Outdated Software: Running outdated versions of iTunes or iOS on your iPhone can lead to compatibility issues.
⛔ Apple Server Problems: Occasionally, Apple's servers may experience downtime or issues that affect iTunes Store access.

Now that we've identified the potential culprits, let's explore the fixes to get your iTunes Store working seamlessly again.

How to fix iTunes Store not working on iPhone/computer

No matter whether you encounter iTunes Store not working issue on your iPhone or computer, the following solutions are nice tries to troubleshoot the issue. So, let’s get started.

1# Check the Internet connection

Ensure you have a stable and active internet connection on either your iPhone or computer. Try visiting other websites or streaming services to verify your network's reliability. If needed, restart your modem/router to see if it works. If you are using Cellular Data on your iPhone, make sure that it’s available.

2# Check Apple’s System Status

Besides, before troubleshooting on your end, it's a good idea to check the status of Apple's servers. Visit the Apple System Status page to confirm if iTunes Store are operating without any issues. This step ensures that the problem isn't on Apple's end.

Open your web browser and go to the Apple System Status page. Look for iTunes Store in the list of services.

system status

If there is a green dot next to iTunes, it means the service is operating normally. Or, it indicates a problem, and you’ll see a brief description of the problem and an estimated time for when it will be resolved.

3# Update iTunes and iOS to the latest version

Updating both iTunes and your iPhone's operating system can resolve various bugs and glitches that may cause your iTunes Store not working on iPhone or computer. Simply ensure that both iTunes and iOS are running the latest versions to potentially resolve this issue.

To update iTunes
Disconnect iPhone from computer if it does > Re-open iTunes > Click Help from the toolbar > Tap Check for Updates > If there is a new version available, update it.

check for updates

To update iOS
Head to the Settings app on your iPhone > General > Software Update. If there is a new iOS version, tap Download and Install and follow the onscreen instructions to update it.

ios software update

4# Reboot iPhone/computer

Rebooting your iPhone or computer is a common and effective troubleshooting step if you're experiencing issues with the iTunes Store not working properly. A reboot can refresh system processes and potentially resolve minor software glitches that might be causing the problem.

After rebooting both your iPhone and computer, try accessing the iTunes Store again to see if the issue has been resolved. If you're still encountering problems, move on to try other solutions below.

5# Sign out and sign in

Sometimes, re-authenticating your Apple ID can resolve iTunes Store issues. No matter whether you cannot access iTunes Store on iPhone or computer, you can try to sign out Apple ID, then sign back in to troubleshoot.

On your iPhone
Navigate to Settings app > [your name] > iTunes & App Store, tap your Apple ID, and select Sign Out. Wait for seconds, and sign in again.

sign out iTunes & App Store

On your computer
Open the latest version of iTunes > Click Account > Click Sign Out. Wait for seconds, and sign back in iTunes.

sign out

6# Clear iTunes cache

When you use the iTunes online store and browse through music, videos, apps, and other content, iTunes automatically saves information about the pages you visit in a temporary location, creating caches over time. If these cached data become corrupted, it can lead to issues with the iTunes store, causing it to stop working. To address this, you can reset the store cache. Here's how:

Step 1. Open iTunes > Click Edit from the menu bar > Select Preference.

Step 2. In the Preferences window, go to the Advanced tab > Scroll down to find the Reset iTunes Store cache > Click Reset cache button.

reset cache

Bonus: Best iTunes alternative to sync media files

While iTunes is a robust media management tool, many users prefer alternatives for their simplicity and added features. One such alternative is FoneTool. This user-friendly software allows you to manage and transfer media files between your computer and iOS devices seamlessly.

Fey Features of FoneTool

▶ Effortless Media Transfer: Easily transfer music, videos, photos, and more between your computer and iPhone/iPad without the need for iTunes.

One-Click Backup: Quickly back up your iPhone or iPad data to your computer, ensuring your precious files are safe.

▶ Selective Data Restore: Choose specific files to restore to your iOS device, preventing data loss during the restoration process.

▶ No iTunes Needed: Enjoy the convenience of managing your iOS media without the complexities of iTunes.

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Free download and install FoneTool on your computer, and you can follow the steps below to know how to transfer music from computer to iPhone.

Step 1. Connect your iPhone to computer with USB > Launch FoneTool, and click Phone Transfer > Click Get Started under PC to iPhone.

go to transfer

Step 2. Click the Videos/Music icon to choose the targeted files > You can either drag and drop the files into the box or click the box to locate the folder where your files are stored.

select files music

Step 3. Then click Start Transfer. And your files will be moved to your iPhone.

start transfer music


In conclusion, when your iTunes Store is not working on your computer or iPhone, don't panic. Follow the troubleshooting steps outlined in this guide to identify and resolve the issue. And for a seamless media management experience, consider using FoneTool as a versatile iTunes alternative. Your digital media library will thank you!

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