Top 6 Fixes to FaceTime not Working on iPhone

You cannot make any audio or video calls using FaceTime if you find FaceTime not working on iPhone. Read this guide to figure out the causes behind the issue and get 6 efficient solutions to get out of the issue.

Demi by Demi Updated August 11, 2023
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FaceTime has revolutionized the way we connect with friends and family, offering seamless video and audio calls on iPhones. However, encountering issues where FaceTime is not working can be frustrating, especially when you're eager to catch up with loved ones. If you find yourself in a situation where FaceTime is acting up, rest assured that there are solutions available.

facetime not working

In this article, we'll explore common reasons behind FaceTime not working and provide effective fixes to help you resolve the issue and get back to enjoying FaceTime conversations.

Part 1. Why is my FaceTime not working?

Several factors could contribute to FaceTime not functioning as expected:
⛔ Network Issues: Unstable or weak network connections, including Wi-Fi or cellular data, can lead to FaceTime problems.
⛔ Apple ID or Account Issues: Problems with your Apple ID or FaceTime account settings might hinder FaceTime from working correctly.
⛔ Software Glitches: Temporary software glitches or bugs could cause FaceTime to malfunction.
⛔ iOS Updates: Running an outdated iOS version might result in compatibility issues with FaceTime.

Part 2. 6 fixes to FaceTime not working

Let's explore six effective solutions to address the issue of FaceTime not working on your iPhone. Just try them one after another until your issue gets fixed.

1# Check FaceTime settings

Begin by confirming whether FaceTime is enabled on your iPhone. It's possible that the feature has been inadvertently disabled by you or someone else using the device, which makes your iPhone FaceTime not working.

To make sure FaceTime is enabled, go to the iPhone Settings app > Scroll down to locate and tap FaceTime > Make sure the switch next to FaceTime is toggled on.

turn off facetime

2#  Check Apple system status

FaceTime relies on Apple's servers for its operation. Should these servers experience downtime, making calls via FaceTime on your phone becomes unfeasible. To ascertain this, visit Apple's server status webpage and check if FaceTime servers are encountering issues. If downtime is confirmed, you'll need to wait for Apple to restore them, as there's little action to take in this scenario.

system status

3# Correct the Date and Time settings

For FaceTime to function correctly, ensure your iPhone's date and time settings are accurate. If you're uncertain about the process, the following instructions will guide you.

Step 1. Open the Settings app on your iPhone > Tap on the option General > Then tap on Date & Time on the following screen.

Step 2. Turn on the Set Automatically option if it is disabled.

date and time

Launch the FaceTime app and see if you are able to make a call.

4# Update iOS to the latest version

Updating iOS is a common troubleshooting step for resolving various issues, including problems with FaceTime. Software updates often include bug fixes, improvements, and security patches that can address issues with apps and features like FaceTime. Here's how you can update your iOS to potentially fix FaceTime not working:

Go to Settings on your iPhone > Tap General > Software Update > Download the latest iOS and wait for it to be installed on your iPhone.

iOS software update

5# Check and reset network settings

Given that FaceTime operates as a calling application, it relies on your network settings to facilitate data transmission in both directions. Any potential misconfigurations within your iPhone's network settings can impede the app's optimal functionality. To address this, consider checking and even resetting your iPhone's network settings as a potential solution to rectify the issue.

>> To check network conditions, you can open any web browser to check whether your iPhone is under a stable Wi-Fi connection. Or, you can try to make a FaceTime call via your cellular data.

>> To reset network settings, Go to Settings > Tap General >Tap Transfer or Reset iPhone Reset > Choose Reset Network Settings. When it is finished, enter the Wi-Fi passcode to rejoin the Wi-Fi to see if it resolves the issue.

reset network settings

6# Reset all settings

If the network settings reset did not yield the desired outcome, you might consider a comprehensive reset of all settings on your iPhone. This approach holds a greater likelihood of resolving the malfunctioning FaceTime service.

Step 1. Go to iPhone Settings General > Scroll down and tap Transfer or Reset iPhone.

Step 2. Click Reset > Choose Reset All Settings. Enter your passcode and click Reset All Settings again to confirm your operation.

reset all settings iphone


Experiencing FaceTime not working on your iPhone can be frustrating, but with the solutions provided in this article, you're well-equipped to address the issue effectively. By understanding the potential causes, you can systematically troubleshoot and resolve the problem.

Follow the step-by-step fixes outlined here to regain the seamless and enjoyable FaceTime experience you expect on your iPhone, and share this guide to help more people.


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