How to Fix Smart Switch Not Working Issue on Android Phone

Samsung Smart Switch not working? This guide will tell you why Smart Switch not working and how to solve this problem.

Lena by Lena Updated June 5, 2023
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Problem: Smart Switch not working

Samsung's Smart Switch offers a convenient solution for transferring contacts, media files, app data, and messages from your previous Android phone to a new Galaxy device. However, despite its user-friendly features, the application is not without its limitations. There are instances where Smart Switch may encounter difficulties and fail to function entirely and now you find Smart Switch not working.

Snart Switch not working

To solve this problem, we have collected some useful methods to fix Samsung Smart Switch not working problem on Android phone. In the following sections, we will guide you through the troubleshooting process to ensure successful completion of the data transfer.

Why Smart Switch not working?

There are several potential reasons behind Smart Switch not working issue. Below is a comprehensive list of issues that may be contributing to the malfunctioning of your Samsung Smart Switch. While most of these problems can be resolved by reinstalling the app, certain situations may require additional actions.

  • Your device may not be compatible with Smart Switch.
  • The software itself may need to be updated to the latest version.
  • The connection between devices could be interrupted by software conflicts.
  • The USB cable being used may be defective or malfunctioning.
  • The installation process may not have been executed correctly.
  • The drivers necessary for Smart Switch to function may fail to load automatically.
  • Insufficient available space could be preventing Smart Switch from operating properly.

Each of these issues has potential solutions. Therefore, there's no need to worry. By reading the entirety of this article, you will know how to fix the Smart Switch not working problem.

How to fix Samsung Smart Switch not working

Here are some tips that can help you fix Smart Switch not working problem. You can try them one after another until the problem is solved.

Tip 1. Check the Compatibility

Compatibility issues can also contribute to Samsung Smart Switch not working problem. It is essential to take compatibility limitations into account while using Samsung Smart Switch for seamless data transfer. Please check the following specifications.

🔸 The app is exclusively compatible with iOS devices within the United States. If you are attempting to use Smart Switch on your iPhone outside of the USA, you will encounter difficulties as it is not supported in those regions.

🔸 Samsung Smart Switch supports Android operating systems version 4.0 and above. Consequently, devices running on versions below 4.0, such as the Galaxy S2, cannot utilize Smart Switch.

🔸 Smart Switch is designed to import data to Samsung devices from other devices. If you intend to transfer data from a Samsung device to a different mobile device, Smart Switch may not fulfill your requirements.

Tip 2. Check the connection

If you are facing difficulties in connecting your devices through Samsung Smart Switch, it is important to troubleshoot this issue, otherwise, you will meet Smart Switch not working problem.

  • To establish a secure connection using a USB cable, you may need to employ a USB adapter.
  • One possible cause of connection failure is the disabled WiFi feature on either device. To fix the issue, navigate to the Settings menu and enable WiFi. It is recommended to connect both devices to the same WiFi network. Alternatively, you can also enable WiFi directly from the notification tab.


If the problem persists, try restarting your devices and attempting the connection again. There might be network-related issues with your phones as well. Smart Switch not working over Wi-Fi? Resetting the network settings can be a helpful solution.

Tip 3. Make sure there is enough storage space

Insufficient space on the receiving phone will cause Smart Switch not working problem. Before initiating the phone transfer process, it is crucial to ensure that the Samsung phone has enough available storage space.

To check the available space, navigate to Settings and select Storage. Then you can view the current storage status. Furthermore, the phone's built-in feature can be utilized to free up additional space by removing unnecessary data.

Free up space

If needed, you can manually create more space on your Android device by deleting unwanted content.

  • For example, you can go to Gallery to delete unimportant photos and videos.
  • Additionally, you can go to Settings, select Apps, and identify any large-sized applications. From this point, you can clear the app's cache or delete app data to free up storage for data transfer.

Tip 4. Uninstall and reinstall Smart Switch app

When transferring data from one phone to another, you may come across instability issues with Smart Switch, where it unexpectedly stops working or quits unexpectedly. The bugs of the app can lead to Samsung Smart Switch not working problem. You can try to update or reinstall the app.

  • Open the Play Store on your phone and check for any available updates for Smart Switch. If an update is available, simply update the app.
  • If updating doesn't resolve the issue, uninstall Smart Switch from your phone. After uninstalling, restart your device.
  • Once your device has restarted, go to the Play Store again and reinstall Smart Switch.

Uninstall Smart Switch

By either updating or reinstalling the app, you can correct instabilities and ensure a smoother experience with Smart Switch.

Tip 5. Use other apps to transfer data

Samsung Smart Switch not working problem happens now and then. If you are seeking a more professional tool that can help you transfer data to your new phone, then SHAREit is an ideal choice.

SHAREit enables users to transfer any files between any two Android phones, not limited to Samsung devices. Moreover, it allows data transfer between iOS and Android devices, as well as between your PC and phone. Compared to Smart Switch, SHAREit provides faster transfer speeds, allowing you to share large amounts of data within a short period. It even can help you transfer apps transfer from Android to iPhone.

You can follow the steps below to transfer your data.

  • Install the SHAREit app on both phones. You can download the app via the Google Play Store or the Apple App Store).
  • Ensure that both devices are connected to the same Wi-Fi network.
  • Launch the SHAREit app on both phones.
  • On the source device, tap the Send button, choose the files you want to send, and tap Next to proceed.
  • On the target phone, tap the Receive button to establish a connection with the source device. After that, it will then become visible as a device on the source phone.
  • Simply select the target device on your source and the chosen files will begin transferring to the device.


By utilizing SHAREit you can enjoy seamless data transfer across various devices, expanding beyond the limitations of Smart Switch. If you want to transfer data from Android to iPhone, you can refer to this The 7 Best Apps to Transfer Data from Android to iPhone guide to get more info.

Final words

That’s all about how to fix Samsung Smart Switch not working problem. To simplify the process for you, I have provided various scenarios where Smart Switch may not work and easy solutions to address them. Additionally, if you prefer alternatives to Smart Switch, you can explore options like SHAREit, which offers a quick solution for data transfer according to your preferences.

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