FoneTool Help Documents

FoneTool's WhatsApp Manager feature allows you to back up your WhatsApp and WhatsApp Business data to prevent any data loss due to accidental deletion, device damage, or other reasons. The backup process is easy to perform and can be completed quickly using FoneTool's intuitive interface.

Prerequisites for WhatsApp backup:

Before making a backup, you need to:

Download and install FoneTool on your windows computer (currently only supports windows system)

Connect your iPhone to your computer using a USB cable.

Step-by-Step Backup/Restore Process:

WhatsApp Backup:

Step 1: Launch WhatsApp Backup

1. Open FoneTool and select "WhatsApp Manager" from the left menu.

2. Choose "Backup WhatsApp" or "Backup WhatsApp Business" based on your account type.

Step 2: Configure Backup Settings

1. Click "Get Started" to proceed.

2. Select the data types to back up (messages, photos, videos, stickers, audios, documents, links).

3. Optional settings:

• Enable Backup Encryption: Protect your backup with a password. Ensure you remember this password, as it's required for restoration.

• Select Device: If multiple iOS devices are connected, choose the one to back up.

Step 3: Choose Backup Storage Path

1. Click "Backup Storage Path" to select a local folder on your computer.

2. Click "Start Backup" to initiate the process.

Step 4: View Backup Details

Upon completion, click "View" to access backup details. You can browse the backup data directly within FoneTool.

WhatsApp Restore:

You can restore backup data of WhatsApp back to the iOS device easily via FoneTool.

Tip: The restore feature is available in the Professional edition. Upgrade if you're using the Free edition.

Step 1: Connect iPhone

Connect the original or new iPhone to your computer via USB.

Step 2: Initiate Restore

1. In FoneTool, navigate to "Backup History".

2. Select the desired backup task and click "Start Restore".

Step 3: Complete Restoration

1. Follow on-screen instructions to complete the restoration.

2. After the process, you can access your WhatsApp data on the device.

Conclusion：

The above is a detailed introduction on how to use FoneTool to backup and restore WhatsApp data, this feature will be very helpful for users who want to prevent WhatsApp data loss.

Notes:

• WhatsApp restore will overwrite the WhatsApp data of the target device.
• Before restoring, please close WhatsApp's backend program on the target device, and do not use WhatsApp during the restoration process to prevent the restored data from conflicting with the target device's WhatsApp.
• If WhatsApp does not run properly after restoration, you can save the data of the application and reinstall WhatsApp to run again.

General FAQs:

Q: Why can’t WhatsApp\WhatsApp Business run normally when restore or transfer WhatsApp\WhatsApp Business data to an iPhone via FoneTool?

A: 1. Please confirm if WhatsApp is sending/receiving message (or message is just sent/received completely) on the target iPhone when you start restore or transfer WhatsApp\WhatsApp Business data to the target iPhone. If so, it might cause WhatsApp run abnormally after restore/transfer. In this case, you can reinstall WhatsApp on the target iPhone, and temporarily don’t login WhatsApp account, then restore or transfer WhatsApp data again. After that, you can log in WhatsApp to check. 

2. Please check if the version of WhatsApp on the source and target iPhone are different. If so, it might also cause WhatsApp run abnormally after restore/transfer. In this case, you can firstly upgrade WhatsApp on the source and target iPhone to the latest version, and then do backup/restore or transfer again.  But, if you only have a previous backup of WhatsApp data and the source device has not existed, it can’t restore the data to the target iPhone when the version of WhatsApp on target iPhone is higher than the source one. In this case, you can use FoneTool to browse the backup data and export important data to the computer.

Q: Why does WhatsApp/WhatsApp Business occupy more iphone space than the one seen in the application after transferred or restored WhatsApp\WhatsApp Business data to the target iphone?

A: It might be that some Chat records and attachments generated before transferring or restoring WhatsApp data aren’t overwritten. But, these records are not visible in WhatsApp sessions. So, the used space showed in WhatsApp will be less than the actual space occupancy of the application on iPhone. For example, if there is a 300MB A file on the target iphone and there is no a backup file corresponding to the A file when restoring WhatsApp data, so it will still retain the A file after retore. 

If you want to clear the space occupied by these previous files, you can reinstall WhatsApp on the target iphone and then restore\transfer WhatsApp data again.