7 Fixes to iPhone 12/13/14/15 Not Showing Recent Calls

If you can’t see recent calls on your iPhone 12/13/14/15, now this post can help you a lot. The key reasons, detailed solutions and professional iPhone management tool are listed here to fix the issue.

Kathy by Kathy Updated October 10, 2023
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Why is my phone not showing recent calls?

I have an iPhone 13. And for some reason, the numbers I call or calls I receive are not showing in my "Recents" list. Is anyone else having this issue? What can I do to fix when the iPhone 13 recent call not showing?

- Question from Apple Community

Why iPhone not showing recent calls?

Keeping track of call records is a fundamental feature on all mobile phones. However, numerous iPhone users have expressed frustration over the issue of recent calls not appearing on their devices. Why does this situation occur? Here, let’s check the key reasons to solve the problem.

☎ Wrong Date and Time.
☎ Bugs or glitches in the iOS operating system.
☎ Updating to the latest iOS version can result in the deletion of recent call history.
☎ Problems with iCloud backup or the restoration of call history from iCloud.
☎ Syncing problems between your iPhone, iCloud, or other devices linked to your Apple ID.
☎ Enabling call filtering or blocking settings on your iPhone may filter or block certain calls.
☎ iPhones display a limited number of recent calls and some older calls may not be visible.
☎ Not enough space on the iPhone.
☎ Incorrect language, region settings, or network settings can also contribute to this problem.

Solutions to iPhone not showing recent calls

Now you can try these 7 ways one by one to fix the iPhone issue.

Solution 1. Set Date & Time automatically

If you've experienced the loss of recent call history on your iPhone, then the significant changes to the time and date settings could be the cause. And you can go to Settings > General > Date & Time > Turn on the option next to Set Automatically.

set date and time

Solution 2. Restart your iPhone

Sometimes, there may be some unknown error on your iPhone. Then you can’t see recent calls on iPhone. Restarting it can be an available approach.

For iPhone X/11/12/13 or later: Press and hold either volume button, along with the side button until the power-off slider shows > Drag the power-off slider to the right to turn off the device > After a while, press and hold the side button (on the right side of your iPhone) until you see the Apple logo appear on the screen.

restart iphone

For iPhone 6/7/8 or SE(2nd or 3rd generation): Press and hold the side button until the power-off slider appears > Drag the slider to the right to power off your iPhone > After that, press and hold the side button until the Apple logo appears.

For iPhone SE (1st generation), 5, or earlier: Press and hold the top button > When the power-off slider appears, drag the slider to turn off the device > 30 seconds later, press and hold the top button until you see the Apple logo to turn on the iPhone.

Solution 3. Check Call Blocking/Filtering Settings

If you have enabled any blocking or call filtering settings on your iPhone, they may cause iPhone not showing recent calls error. Check it by going to Settings > Phone > Call Blocking & Identification. Then, see if there are any contacts or numbers that are blocked or filtered.

check phone call settings

Solution 4. Enable Airplane Mode

Sometimes network issues can lead to this kind of problem. In such cases, you can try toggling Airplane Mode to refresh your network connection.

You can open the Control Center by either swiping down from the top-right corner of the screen (on iPhone with Face ID) or swiping up from the bottom edge of any screen (on iPhone with Touch ID) and tapping the Airplane Mode icon to turn on it. Or access Settings on iPhone > Choose Airplane Mode > Tap the option to enable it.

After about 30 seconds, repeat the steps to toggle it off. Now you can check if the recent calls are displayed on your iPhone.

Solution 5. Reset Network Settings

If the fourth method doesn’t work, then you can reset the Network Settings to check if the call history reappears: Turn on Settings app > Choose General > Reset > Reset Network Settings to make it.

reset network settings

Will I lose anything if I reset network settings on iPhone?
Reset network settings just reset the Wi-Fi networks, cellular settings, and APN settings that you’ve used before. It will not delete any data on your device.

Solution 6. Check iPhone Storage

If your iPhone 12/13/14/15 recent calls not showing issue still exists, insufficient storage space might be the reason. You can check the iPhone storage first: Launch Settings > General > Choose iPhone Storage to see the available space on your device.

When there is not enough space on your iPhone, you can delete some large files to free up it or use the professional iPhone data management tool - FoneTool to erase your iPhone.

With this easy-to-use app, you can easily delete your private data such as photos, music, videos, podcasts, Safari history, etc. in one click. Before erasing, it’s better to back up your important iPhone data. Here we will take backing up and deleting photos as an example.

Selectively transfer iPhone photos to the PC

Step 1. Download and install FoneTool on your Windows PC > Connect your iPhone to the PC with a reliable USB cable > If it’s the first time to establish a connection between your iPhone and computer, you may need to tap Trust on your iPhone.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Launch FoneTool and choose Phone Transfer option > Mouse over to iPhone to PC and click Get Started.


Step 3. Click the plus icon > Check the Photos icon and uncheck the others > Preview and select the photos you want to transfer > Tap on OK to continue.

select photos

Step 4. Click Transfer Settings to choose the storage path > Select Start Transfer to begin the process.

start transfer

Note: The rich-feature FoneTool can also help you easily find and delete duplicate iPhone photos.

When the process is completed, you can delete all your iPhone photos in one-click operation at ease.

Erase iPhone photos to clear device storage

Step 5. Navigate to Toolbox > Click Erase private data > Hit Get Started.

erase private data

Step 6. Select Photos and click Start Erase.


After the erasing, you can go to Phone Transfer PC to iPhone to move your photos to iPhone.

Solution 7. Restore iPhone with the backup

If all ways above are powerless, then you need to restore your iPhone to fix it. You can choose to restore from iCloud backup or factory reset iPhone with FoneTool. These 2 ways both can help you wipe up all iPhone data and settings, then you can restore from the previous backup.

Restore from iCloud backup

Step 1. Launch Settings app on your iPhone > General > Choose Reset and tap on Erase All Content and Settings to reset your device.

Step 2. Set up your iPhone with the on-screen instructions and tap on Restore from iCloud Backup on the apps & data screen.

Fully backup and factory reset iPhone with FoneTool

As a cloud service developed by Apple, iCloud enables users to back up and sync data across iOS devices. But it only offers 5GB of storage space for free users. If there are too many large files need to be backed up, then there will be a risk of data loss.

But with its various features and advantages, FoneTool can solve all your data security issues.

enlightenedNo file size/number limitation: The number and size of files you can transfer and back up only depend on the capacity of your target device (PC, iPad, or external drive). FoneTool doesn’t have any limitations.
enlightenedSafe transfer process: FoneTool only requires a USB connection between iPhone and PC. So there won’t be any data leakage risk.
enlightenedSuper-fast transfer speed: The transfer speed of FoneTool far exceeds that of other software in the same industry. And 100 photos can be transferred in 3 seconds.
enlightenedWide compatibility: FoneTool works well with various iOS devices, including iPhone 4 to iPhone 15, as well as iPad/Pro/Air/mini, iPod Touch, and the latest iOS 16/17.

Now you can follow the detailed steps to get how to fully back up and factory reset your iPhone.

Fully backup iPhone

Step 1. Go to Phone Backup > Full Backup > Get Started.

start backup

Step 2. If need, check Enable Backup Encryption > Then select a storage path to save the backup > Tap on Start Backup to begin.

full backup

Factory reset iPhone

Step 3. Click Toolbox > Data Eraser.   

erase data

Step 4. Choose Erase all data and tap Get Started.

erase all data

Step 5. View all on-screen instructions to check or uncheck them > Tap Erase Data to erase all contents and settings on iPhone.

begin erase

Once your iPhone returnsto factory settings, then your iPhone 12/13/14/15 recent calls not showing issue can be solved. And you can go to Backup History > Choose Restore to restore your iPhone backup after setup.

restore from backup

Final words

When your iPhone not showing recent calls, you can set Data & Time automatically, restart your iPhone, check Call blocking/filtering settings, enable Airplane Mode, reset network settings, free up iPhone storage or restore your iPhone with previous backup to fix the issue.

If you need to erase or reset iPhone, FoneTool can help you back up the device, erase your private data or factory reset your iPhone efficiently.

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